Hotel Houseman

Job Description

Job Description

The Margaritaville Resort Cape Cod is seeking full-and part-time housemen who share a passion for excellence and enthusiasm in everything they do. Our mission, vision and values apply the principles of trust, honesty, respect, integrity, and commitment. We are passionate about delivering exceptional guest experiences.

Summary :

Through excellence in guest services, houseperson(s) responds promptly to guests and other departments, identifies, and solves problems, reports preventative and other maintenance issues in public areas or guest rooms.

Performs any combination of the following tasks to maintain guestrooms, working areas, and the hotel premises in general in a clean and orderly manner to meet exceptional hospitality experiences for guests and comply with the Margaritaville Resort Cape Cods' performance excellence standards. Houseman embody the spirit of hospitality and service to our guests.

Essential Duties and Responsibilities : Ultimately, you will ensure a pleasant and comfortable experience for our guests during their stay with a focus on continuous improvement.  The following duties are not to be construed as exclusive or all inclusive. Other duties may be required and assigned.

• Performs essential duties as a unified team striving for best practices.
• Provides housekeeping services through consistent proven processes.
• Respond to guest requests in a timely, friendly, and efficient manner.
• Have a set number of rooms to clean during a shift.
• Make beds and replace bedding with fresh and clean linen.
• Washes clean, dusts, polish, and sanitize all areas of the guest room (bedroom, living room, dining room, bathroom) and public spaces according to procedure.
• Clean guest rooms; emptying trash, cleaning bathrooms including showers, bathtubs, toilets, sinks, marble, tiles, and surrounding areas; vacuuming carpets, sweeping floors.
• Provide deep cleaning of rooms including wash windows, walls, dust window blinds as needed.
• Stock and maintain housekeeping transport cart, storage areas and equipment.
• Provide extra linens, blankets, pillows, and other items upon guest requests.
• Remove room service and outside food dishes, glasses, and utensils.
• Restocks used amenities such s shampoo, lotions, cotton balls, stationary and pens.
• Provide excellence in job performance doing the right thing, all the time.
• Operate with a sense of urgency and discipline.
• Manage department resources and expenses responsibly to maximize revenues.

Powered by JazzHR

Q3paushCzs