What are the responsibilities and job description for the Reservations Agent - Part Time position at Margaritaville?
Margaritaville at Lanier Islands
Job Description
Job Title: Reservations Agent - Part-Time
Department: Reservations
Reports To: Reservations Manager
Margaritaville at Lanier Islands
Reservations Agent Full/Part-Time Position
Buford, GA
SUMMARY The Reservation Agent is responsible for taking and confirm reservations for Camp
Margaritaville, Shoal Creek Campground and Harbor Landing Marina, as well as answering
generic questions regarding the seasonal water park and winter park activities through the
phone and through email. Candidates must have great phone and email manners, strong
communication and customer service skills, and keen attention to detail.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Answer phone calls promptly and in a courteous manner when logged on the phones.
Respond to emails promptly and in a courteous manner
Assist guests with making, altering, or cancelling a reservation.
Be knowledgeable of all departments at Margaritaville Lanier Islands including Water
Park, Harbor Landing, Port of Indecision Marina, Camp Margaritaville, Shoal Creek
Campgrounds, and LandShark Bar & Grill.
Be familiar with Camp Margaritaville and Shoal Creek Campground site layout, rates,
and any other information necessary to answer guest inquiries when booking a
reservation.
Have a complete working knowledge of the reservation system used to make
reservations.
Have a complete knowledge of our special rates and promotions for all departments at
Margaritaville Lanier Islands and know which benefits are included in each.
Secure all required information from the guest when making a reservation or handling a
guest complaint.
Understand and follow reservation policy pertaining to cancellations and no-shows and
communicate them clearly to each guest when making a reservation.
Attend a weekly department meeting to review daily operations, new/or existing
promotions and specials.
Create and maintain positive relationships with all other departments and know how
they relate to the reservations department.
Perform daily office duties and any other projects assigned by managers.
Help with booking a birthday party at the park by getting basic information on date,
time, package and number of guests.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty
satisfactorily. Must be able to work in a fast-paced environment. The requirements listed below
are representative of the knowledge, skill, and/or ability required. Reasonable accommodations
may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Prefer past computer or reservations experience. Previous customer service experience with
excellent phone etiquette and verbal communication skills. Strong computer proficiency and
email communication skills as well as strong attention to detail.
LANGUAGE SKILLS
Ability to read and interpret documents such as safety rules, operating and maintenance
instructions, and procedure manuals. Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
REASONING ABILITY
Ability to apply common sense understanding to carry out detailed but uninvolved written or
oral instructions. Ability to deal with problems involving a few concrete variables in
standardized situations.
PHYSICAL DEMANDS The physical demands described here are representative of those that
must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform
the essential functions. While performing the duties of this job, the employee is regularly
required to sit; use hands, handle, or feel; reach with hands and arms; and talk or hear. The
employee is occasionally required to walk; stoop, kneel, crouch, or crawl. The employee must
occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job
include close vision, distance vision, and ability to adjust focus.
WORK ENVIRONMENT The work environment characteristics described here are representative
of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform
the essential functions.The noise level in the work environment is usually moderate.
Brand: Margaritaville
Address: 7650 Lanier Islands Pkwy Buford, GA - 30518
Property Description: Margaritaville at Lanier Islands
Property Number: 9290
Job Description
Job Title: Reservations Agent - Part-Time
Department: Reservations
Reports To: Reservations Manager
Margaritaville at Lanier Islands
Reservations Agent Full/Part-Time Position
Buford, GA
SUMMARY The Reservation Agent is responsible for taking and confirm reservations for Camp
Margaritaville, Shoal Creek Campground and Harbor Landing Marina, as well as answering
generic questions regarding the seasonal water park and winter park activities through the
phone and through email. Candidates must have great phone and email manners, strong
communication and customer service skills, and keen attention to detail.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Answer phone calls promptly and in a courteous manner when logged on the phones.
Respond to emails promptly and in a courteous manner
Assist guests with making, altering, or cancelling a reservation.
Be knowledgeable of all departments at Margaritaville Lanier Islands including Water
Park, Harbor Landing, Port of Indecision Marina, Camp Margaritaville, Shoal Creek
Campgrounds, and LandShark Bar & Grill.
Be familiar with Camp Margaritaville and Shoal Creek Campground site layout, rates,
and any other information necessary to answer guest inquiries when booking a
reservation.
Have a complete working knowledge of the reservation system used to make
reservations.
Have a complete knowledge of our special rates and promotions for all departments at
Margaritaville Lanier Islands and know which benefits are included in each.
Secure all required information from the guest when making a reservation or handling a
guest complaint.
Understand and follow reservation policy pertaining to cancellations and no-shows and
communicate them clearly to each guest when making a reservation.
Attend a weekly department meeting to review daily operations, new/or existing
promotions and specials.
Create and maintain positive relationships with all other departments and know how
they relate to the reservations department.
Perform daily office duties and any other projects assigned by managers.
Help with booking a birthday party at the park by getting basic information on date,
time, package and number of guests.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty
satisfactorily. Must be able to work in a fast-paced environment. The requirements listed below
are representative of the knowledge, skill, and/or ability required. Reasonable accommodations
may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Prefer past computer or reservations experience. Previous customer service experience with
excellent phone etiquette and verbal communication skills. Strong computer proficiency and
email communication skills as well as strong attention to detail.
LANGUAGE SKILLS
Ability to read and interpret documents such as safety rules, operating and maintenance
instructions, and procedure manuals. Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
REASONING ABILITY
Ability to apply common sense understanding to carry out detailed but uninvolved written or
oral instructions. Ability to deal with problems involving a few concrete variables in
standardized situations.
PHYSICAL DEMANDS The physical demands described here are representative of those that
must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform
the essential functions. While performing the duties of this job, the employee is regularly
required to sit; use hands, handle, or feel; reach with hands and arms; and talk or hear. The
employee is occasionally required to walk; stoop, kneel, crouch, or crawl. The employee must
occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job
include close vision, distance vision, and ability to adjust focus.
WORK ENVIRONMENT The work environment characteristics described here are representative
of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform
the essential functions.The noise level in the work environment is usually moderate.
Brand: Margaritaville
Address: 7650 Lanier Islands Pkwy Buford, GA - 30518
Property Description: Margaritaville at Lanier Islands
Property Number: 9290
