What are the responsibilities and job description for the Service Advisor position at Marianna Chevrolet GMC?
Be a part of something bigger - where your skills meet opportunity. If you are interested in a career in the automotive business we welcome you to apply to join the Marianna Chevrolet team. We’re looking for passionate individuals who are ready to make an impact in the fast-paced automotive industry. Join our team and help us innovate, create, and deliver top-tier solutions that keep the wheels of progress turning. We empower each team member to succeed by offering comprehensive, specialized training tailored to every role. Our hands-on, on-the-job training ensures you're equipped with the skills you need, while our commitment to ongoing personal development supports your growth every step of the way.
What We Offer
- Health insurance
- Dental, vision insurance
- 401(k) plans
- Paid holidays
- Paid vacation time
- Paid training
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Customer Interaction: Greet customers, listen to their concerns, and assess their vehicle issues. They ensure a smooth communication channel between customers and the service team.
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Service Recommendations: Based on the customer's vehicle condition and needs, advise on necessary repairs, maintenance services, and potential upgrades. They also inform customers about service options, estimated costs, and time frames.
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Estimating Costs: Provide accurate cost estimates for repairs or services. This involves discussing labor, parts, and other related charges with customers, ensuring transparency.
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Service Tracking: Monitor the progress of vehicle repairs and maintenance, ensuring that work is completed on time and to the required standard. They keep customers updated on the status of their vehicles.
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Invoice Management: Prepare and review invoices for services rendered, explaining the details to customers and answering any questions regarding charges or billing.
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Warranty and Recall Management: Advise customers about warranty coverage or recalls, and assist in processing warranty claims when applicable.
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Problem Resolution: Address customer complaints or concerns and work with the service team to resolve issues promptly and professionally.
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Record Keeping: Maintain accurate service records for each vehicle, ensuring that details of repairs, maintenance, and customer interactions are properly documented.
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Product Knowledge: Stay informed about the latest automotive technology, vehicle models, and services offered by the dealership or service center to provide accurate and up-to-date information to customers.
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Sales of Services and Products: Upsell additional services or products (like parts, fluids, or accessories) when appropriate, contributing to the overall profitability of the service department.
In essence, a Service Advisor plays a critical role in customer satisfaction, ensuring that vehicles are serviced efficiently while providing excellent customer service and managing all aspects of service delivery.
Requirements:
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Organized and Friendly Personality
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Time management skills
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Excellent communication skills
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Professional, well-groomed personal appearance
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Team oriented and self-motivated
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Ability to work independently
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Clean driving record and valid driver’s license