What are the responsibilities and job description for the Operations IT Specialist position at Marich Confectionery Company?
Job Summary
The Operations IT Specialist is responsible for all Software functionality and operability within the Manufacturing, Packaging, Shipping, Scheduling and Purchasing departments of Marich Confectionery Company.
Duties and Responsibilities
- Review and ensure proper functioning of all Operations software, specifically the INFOR Syteline ERP and INFOR Birst Reporting.
- Collaborate with INFOR Syteline users and assist in improving overall ERP functionality.
- Liaise and collaborate with INFOR Consultants and other external experts and advisors, as needed.
- Evaluate costs and benefits of potential software upgrades and new software acquisitions.
- Assist Operations users with general software and / or systems issues. Coach new and existing users in the use of INFOR Syteline and other software, as requested.
- Manage all software upgrades, testing and implementation.
- Perform other company-wide IT and project related duties as assigned.
Required Qualifications
Bachelor's Degree : A bachelor's degree in fields like management information systems, computer science, information technology, or a related discipline
Relevant Work Experience : 2-3 years of experience in IT support or a related field
Technical Skills : Proficiency in areas like network management, cybersecurity, and software troubleshooting. Strong understanding of IT infrastructure and best practices
Problem-Solving Skills : Ability to diagnose and resolve technical issues efficiently
Communication Skills : Ability to communicate complex issues and recommendations effectively to non-technical staff
Extras We Love!
Personal Qualities
Leadership – Proven success in leading high-performance teams, achieving results through others, and being a strong team player
Innovative thinking – Ability to lead innovative and / or transformative projects and strives for continuous improvements
Analytical thinking - Exceptional ability to analyze data and utilize it to make sound business decisions
Customer oriented – Demonstrate strong focus on customer service and client satisfaction while maintaining high ethics and professional integrity in all interactions
Conflict management and resolution skills - Build consensus, anticipate and solve problems
Results focused – Ability to organize and manage multiple, and at times competing priorities
Communication skills – Demonstrate strong communication and collaboration skills necessary to lead and manage teams and projects effectively
Relationship building skills – Ability to work within a dynamic team setting and provide leadership to build and develop strong teams.
Physical Requirements
While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The employee must frequently lift and / or move up to 25 pounds and occasionally lift or move up to 50 pounds . Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Work Environment
This position involves working in a temperature-controlled office environment with standard office hours. However, occasional visits to the food manufacturing plant may be required, where employees must adhere to strict safety and hygiene protocols.
Pay Range
The target salary range for this position is $75,000-$80,000 / annually. The actual rate offered will depend on a variety of factors, which may include, as applicable, years of relevant experience. This role is also eligible for an annual incentive bonus plan.
Salary : $75,000 - $80,000
