Student Business Services Support Staff (Part-Time)

$18.50/ per hour

This is a part-time, temporary position not eligible for benefits.

19.5 Hours per week

Morning shift : 8:00am - 12:00pm M-Th and 8:00am - 11:30am Fri

Are you looking for a place to work where you can make a real difference in the lives of over 200,000 college students every year?

Would you like to be part of an organization that adds $7.2 billion dollars to the economy and supports nearly 100,000 jobs in the fastest growing county in the United States?

Whether you’re teaching, working, or learning Make It Happen At Maricopa County Community Colleges!

About Us

What's Currently Happening at Maricopa

• Many of our campuses have received grant awards through the National Science Foundation to improve undergraduate STEM Education: Hispanic-Serving institutions program (HSI Program).
• Commitment to diversity, inclusion, equity and employee groups to create an environment of shared governance
• One of the largest community college systems in the country
• 2020 Healthy Arizona Worksites Program recipient
• Named 19th Best Employer for Women by Forbes
• 2019 No. 42 in Arizona’s Best Employers

Phoenix College (PC), the first public junior college in Arizona, welcomed its first students on September 13, 1920. In 1962, PC transitioned to a community college that is part of the Maricopa Community College District. Currently, PC serves an ethnically-diverse student population and is a Hispanic Serving Institution (HSI) with over 17,000 students; PC proudly champions for social justice, equity, and access. The majority of our students are part-time, first-generation students seeking career technical education or university transfer.

With over 150 degree and certificate programs, Phoenix College embraces a learning-centered approach to ensure quality teaching and learning. We strive to prepare our students to meet their unique goals — university transfer, career training and advancement, and lifelong learning. Join our community of educators to make a difference with us.

Phoenix College continues to offer accessibility to students while maintaining a high-quality education. Notably, PC was recently named one of the top 150 Community Colleges eligible for the Community College Excellence Program. Join our top-tier faculty and staff as we continue to innovate and lead in higher education.

Working within a learning college environment, this position provides front line customer service to students and staff by collecting payments, balancing daily collections and inputting information into a computer information system.

Please take time to review Phoenix College’s Learning College philosophy at http://www.phoenixcollege.edu/learning-college

60% - Assist students via phone and in person with student account inquiries, tuition and fee payments, payment plans, third party authorizations, tuition waivers, due dates, financial aid disbursements and student ID’s.

15% - Assist staff with petty cash, departmental deposits, and disbursements of payroll checks. Maintain daily cash drawer and reconcile cash, credit card and check transactions.

15% - Participates in student outreach efforts by contacting and responding to students regarding refunds, tuition due dates, and outstanding balances via incoming/outgoing telephone calls

10% - Performs other duties as assigned

• High school diploma or GED
• Customer service experience
• Cash handling experience in a business setting
• Experience using Microsoft Office or similar software

• Two (2) years or more experience in customer service
• Experience using an online student information system
• Experience working in higher education
• Experience serving a diverse group of people
• Knowledge of the philosophy and principles of a Learning College

• May require prolonged periods of sitting and prolonged viewing of a CRT screen.
• May be required to work flexible hours including evenings and weekends depending on the needs of the Department.

Applicants should submit a resume and are strongly encouraged to submit a cover letter that details how the applicant meets the minimum and desired qualifications. A cover letter may further highlight an applicant's knowledge, skill and abilities. All minimum requirements must be met at the time of the application.

Additional materials will not be accepted after the job posting has closed.

Missing materials or incomplete employment history will not be considered.

Please ensure your materials clearly provide the following information.

• Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
• Indicate whether former or current employment is Full-Time or;
• Part-Time employment (must include number of hours worked)
• Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position.
• Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview.

Open until filled

Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.