Help Desk Coordinator

Posting Date

02/28/25

Application Deadline

03/07/25

Pay Range

$21.75 - $36.25 hourly

Salary offers are based on the candidate's equivalent experience and internal equity with other employees within the same job classification. This position is eligible for overtime compensation for all hours worked over 40 in the designated workweek.

Job Type

Unclassified

Department

Clerk of the Superior Court

About The Position

The Help Desk Coordinator provides PC desktop support to customers of the Clerk of the Superior Court. This position is responsible for recognizing, researching, isolating and resolving technical issues relating to PC hardware, software, and information systems so customers experience maximum business continuity.

About Us

Join a team on a mission to provide fair and equitable access to justice. Our department is looking for people who strive to provide excellent customer service, collaborate in a team atmosphere, and serve the community, by actively learning through experiences using both successes and failures as opportunities to learn and grow. Every team member plays a vital role in providing services for the justice system, the legal community, and the general public.

Proud to Offer

• Work with a greater purpose
• Tuition reimbursement
• Exceptional work-life balance
• Opportunities for growth and development within Maricopa County
• Low-cost, high-value healthcare for you and your qualifying dependents
• Paid vacation, sick time, and parental leave
• Extensive wellness program, including healthcare premium discounts
• Employee discounts for goods and services
• Maricopa County participates in the Arizona State Retirement System. This defined retirement benefit requires a 12.27% monthly contribution rate and includes a 100% employer match on Day 1
• Learn more at Work With Us | Maricopa County, AZ
  
  

We Require

• Two years of Help Desk and/or PC desktop support experience, which includes the ability to operate Windows 11 based computer equipment and proficiency with Office 365 software
• High school diploma or GED
• An equivalent combination of post-secondary education and/or experience may substitute for the minimum qualifications on a year for year basis.
  
  

Job Contributions

• Acts as primary help desk point of contact, providing technical computer support to more than 600 internal customers, as well as a variety of external customers
• Responds to end-user requests for information and assists in problem resolution by answering phone calls and emails from internal and external customers
• Maintains contact with users on operational and production problems and follows up with customers to ensure satisfaction and incident resolution
• Sends notifications for network outages and application problems
• Documents and maintains historical records on production issues by logging system outages and customer calls into helpdesk incident tracking system
• Coordinates referrals to appropriate technical and professional personnel for problem resolution
• Assists in coordinating the resolution of application issues impacting production
• Supports and exemplifies the COSC Factors for Success – Thought, Results, People, Self
  
  

Working Conditions

Mostly office setting in high volume, fast-paced environment. Builds constructive relationships with people both similar and different from oneself in an open, friendly, and accepting way. Models supportive, inclusive, and equitable behavior; acts with positive intent, mutual respect, and honesty. Requires long periods of sitting while completing computer activities. Ability to frequently ascend and descend 1-3 steps to work area, with or without accommodation. Ability to lift boxes or other items up to 20 pounds and carry, push or pull from one courthouse to another. May require travel to and from job related locations during the course of a scheduled workday, subject to County policies regarding the use of County vehicles and/or private vehicles use on County business.

Selection Procedure

• Only the most qualified candidates will be considered
• Consideration will only be given to candidates who submit online applications
• Candidates will be contacted primarily through email and their Workday online application profile
• Must pass a pre-employment background and/or fingerprint investigation as required by statute or policy, including drug and alcohol testing requirements for positions designated as safety-sensitive
  
  

Maricopa County is an equal opportunity employer.

Apply Now!