IT Site Supervisor

Posting Date

01 / 14 / 25

Application Deadline

01 / 21 / 25

Pay Range

76,500 - $122,500 annually

Salary offers are based on the candidate's equivalent experience and internal equity with other employees within the same job classification. The position is not eligible for overtime compensation.

Job Type

Unclassified

Department

Enterprise Technology

About the Position

The IT Services Supervisor role is perfect for someone who thrives in dynamic environments and loves solving complex problems. You will lead a talented team dedicated to ensuring seamless desktop support services for end users across the County. The position offers the excitement of developing and implementing customer service strategies, maintaining up-to-date knowledge of hardware support, and contributing to long-range systems planning. By directly supervising and mentoring your team, you will significantly impact efficiency and effectiveness while interacting with various IT Managers and support staff across the County.

About Us

Are you looking for a career in a dynamic organization that embraces a can-do spirit? Look no further than Maricopa County's Enterprise Technology & Innovation!

We are a team that prides ourselves on leveraging technology to create digital transformations. We look for ways to bring about innovative solutions while providing top-notch customer service. Apply today and become part of the team that makes a lasting impact on the future of technology at Maricopa County.

Proud to Offer

Work with a greater purpose

Tuition reimbursement

Exceptional work-life balance, with hybrid work schedule options

Opportunities for growth and development within Maricopa County

Low-cost, high-value healthcare for you and your qualifying dependents

Paid vacation, sick time, and parental leave

Extensive wellness program, including healthcare premium discounts

Employee discounts for goods and services

Maricopa County participates in the Arizona State Retirement System. This defined retirement benefit requires a 12.27% monthly contribution rate and includes a 100% employer match on Day 1

Learn more at Work With Us | Maricopa County, AZ

We Require

Three years of experience in IT operations or related field

Bachelor's degree in Computer Science or related field

A combination of post-secondary education and / or job-related experience may substitute for the minimum qualifications on a year-for-year basis

We Also Value

Six to ten years of progressive experience in IT operations or related fields is preferred

At least three to five years in a supervisory or managerial role

Experience working with multiple departments to implement IT solutions

Proficiency in personal computer systems, LAN / WAN, software, hardware troubleshooting, and asset management tools

Experience with IT ticketing systems (e.g., ServiceNow, Zendesk)

Job Contributions

Supervise and direct the work of IT operational support teams (e.g., help desk or PC / LAN); select, train, coach, and mentor staff

Develop and implement customer service strategies; maintain current knowledge of personal computer and hardware support

Ensure support practices adhere to policy and procedure compliance, recommend changes and adjustments to maximize efficiency

Participate in budget preparation and administration

Maintain current knowledge of asset and knowledge management, software architecture, and upgrade techniques

Troubleshoot and resolve the most complex problems and ensure that division objectives are met

Assist in the creation of IT operation strategies, personal computer strategies, and support standards

Assists leadership in long-range systems planning

Other job duties as assigned

Working Conditions

This position is eligible for hybrid flexibility after a brief training period

Exerting up to 20 pounds occasionally, 10 pounds frequently, or negligible amounts constantly or requires walking or standing to a significant degree

The position is typically office or administrative work and is not substantially exposed to adverse environmental conditions

Selection Procedure

Only the most qualified candidates will be considered

Consideration will only be given to candidates who submit online applications

Candidates will be contacted primarily through email and their Workday online application profile

Must pass a pre-employment background and / or fingerprint investigation as required by statute or policy, including drug and alcohol testing requirements for positions designated as safety-sensitive

Maricopa County is an equal opportunity employer.

Apply Now!

Salary : $76,500 - $122,500