What are the responsibilities and job description for the ServiceNow Administrator position at Maricopa County?
Posting Date
02 / 03 / 25
Application Deadline
02 / 13 / 25
Pay Range
79,000 - $124,500.00 annually
Salary offers are based on the candidate's equivalent experience and internal equity with other employees within the same job classification. The position is not eligible for overtime compensation for all hours worked over 40 in the designated workweek.
Job Type
Unclassified
Department
Enterprise Technology
About the Position
This position is responsible for providing the highest level of systems and applications support on the Enterprise Technology & Innovation's (ETI) IT Service Management (ITSM) system, ServiceNow. This includes providing administrative duties for the ITSM system, developing tools to support the administration of the ITSM system, supporting ITSM best practice implementation in ServiceNow or other supporting systems, performing ITSM database data management, and fully supporting the development of reports and dashboards in ServiceNow.
Our ideal candidate will have experience developing and administrating ServiceNow systems. You will be responsible for enhancing the platform to meet the needs of our customers and developing digital solutions that drive continuous improvement. Candidates must be passionate about technology, deliver best-in-class customer service, and thrive in a fast-paced environment while fostering strong collaborative partnerships with stakeholders.
About Us
Are you looking for a career in a dynamic organization that embraces a can-do spirit? Look no further than Maricopa County's Enterprise Technology & Innovation!
We are a team that prides ourselves on leveraging technology to create digital transformations. We look for ways to bring about innovative solutions while providing top-notch customer service. Apply today and become part of the team that makes a lasting impact on the future of technology at Maricopa County.
Proud to Offer
Perform work with a greater purpose
Tuition Reimbursement
Opportunities for growth and development within Maricopa County
Exceptional work-life balance
Low-cost, high-value healthcare for you and your qualifying dependents
Paid vacation, sick, and parental (birth / adoption) leaves
Maricopa County participates in the Arizona State Retirement System. This defined retirement benefit requires a 12.27% monthly contribution rate and includes a 100% employer match on Day 1
Extensive wellness program with $60 monthly medical premium discounts
Employee discounts for goods and services
Learn more at Work With Us | Maricopa County, AZ
We Require
Four years of hands-on experience administering and supporting ServiceNow in a large-scale enterprise environment
Bachelor's degree in computer science, computer information systems, project management, public or business administration, or a related field
A combination of post-secondary education and / orjob-related experience may substitute for theminimum qualifications on a year-for-year basis
We Also Value
Five years of enterprise-level ServiceNow administration and development experience
Three years of experience developing ServiceNow solutions in a large-scale organization
Strong background in IT Asset Management (ITAM), IT Operations Management (ITOM), including HAM and SAM Pro
Familiarity with the Workspace Delivery module and advanced ServiceNow modules.
ITIL Foundation Certification
ServiceNow System Administrator or Implementation Specialist Certification
Other relevant certifications in ITSM platforms such as Remedy, HP Service Manager, or Cherwell
Job Contributions
Lead the administration of the ServiceNow platform, including the configuration and customization of modules, workflows, and dashboards to ensure optimal performance and alignment with organizational objectives
Monitor and manage the ITSM system's operational queue, resolving incidents, fulfilling service requests, and implementing changes in a timely and effective manner
Drive the adoption of ITSM best practices within the platform, identifying and implementing enhancements that improve system efficiency, user experience, and alignment with ITIL standards
Design, develop, and deploy ServiceNow solutions that meet the evolving needs of our users, including new catalog items, process automation, and system integrations
Work closely with internal teams and stakeholders to gather requirements, provide expert advice, and deliver tailored solutions that support business goals
Prioritize and manage a backlog of enhancement requests, balancing day-to-day operational needs with longer-term strategic initiatives
Develop and maintain comprehensive reports and dashboards that provide visibility into ITSM performance, trends, and areas for improvement
Other job duties as assigned
Working Conditions
Work is performed in an office or teleworking
May be subject to bending, reaching, kneeling, stooping, and lifting up to twenty-five (25) pounds
Ability to work on-call or during unscheduled work hours when the job requires it
Travel to and from job-related locations during the course of a scheduled workday, subject to County policies regarding the use of County vehicles and / or private vehicles used on county business, is required
Selection Procedure
Only the most qualified candidates will be considered
Consideration will only be given to candidates who submit online applications
Candidates will be contacted primarily through email and their Workday online application profile
Must pass a pre-employment background and / or fingerprint investigation as required by statute or policy, including drug and alcohol testing requirements for positions designated as safety-sensitive
Maricopa County is an equal opportunity employer.
Apply Now!
Salary : $79,000 - $124,500
