What are the responsibilities and job description for the Patient Care Specialist Citrus Park position at Marijuana Doctor?
Marijuana Doctor is one of Florida's leading providers of medical marijuana evaluations. With over 35 locations and growing throughout the state, we serve patients with the utmost integrity, care, and compassion.
We are searching for someone who is enthusiastic, cheerful, eager, wants to learn and work hard, a team player with excellent computer and phone skills, an exceptional work ethic and shares a love and passion for our industry.
Candidates must be well organized, detail oriented, work independently and exhibit excellent phone and interpersonal customer service skills. Candidates should be confident in using computers and be able to use Google and Microsoft programs.
Duties and Responsibilities:
- Courteously and patiently assist patients through both the Intake and Outtake processes during scheduled doctor days
- Educate patients on medicinal cannabis and the state process
- Assist the doctor with inputting new patients into DOH registry
- Take incoming customer calls regarding the confirmation and rescheduling of existing appointments
- Take incoming calls regarding customer service issues/questions and resolve the customer service issues
- Reach out to patients to reschedule upcoming appointments as directed by Manager
- Prepare for upcoming doctor days
- Regularly review DOH website for state updates
- Maintain an organized filing system
- Basic office cleaning and organization
- Administrative office duties as assigned
- Must have reliable transportation
Job Type: Full-time
Pay: From $15.00 per hour
Expected hours: No more than 40 per week
Benefits:
- 401(k)
- Health insurance
Schedule:
- Every weekend
- Monday to Friday
Experience:
- Customer service: 1 year (Required)
Language:
- English (Required)
Ability to Commute:
- Tampa, FL 33625 (Required)
Ability to Relocate:
- Tampa, FL 33625: Relocate before starting work (Required)
Work Location: In person
Salary : $15
