Patient Representative- Medical

**Bilingual Preferred**

Job Summary

Facilitate checking patients into their appointments. Input and/or validate patient demographics, insurance, and paperwork. Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives

Essential Functions

• Check patients into their appointments.
• Input and/or verify patient’s demographics, pharmacy information, insurance, and paperwork status.
• Scans in patient’s insurance cards, identification, and paperwork.
• Makes copies of paperwork and patient documents.
• Collects and inputs copays and patient payments.
• Schedules patients for appointments when needed.
• Sends messages to needed recipient based on the patient’s request.
• Prep upcoming appointments by looking to see if any paperwork is needed or missing.
• Responds promptly to changes in workload and adjusts to new or different work assignments, as necessary.
• Develops and maintains necessary confidential records and files.
• Other duties as assigned.
  
  

Competencies

• Good Proficiency and navigation PC application included by not limited to MicroSoft suite of products and EMR systems
• Ability to multitask while actively listening
• Excellent keyboarding skills
• Good telephone manner with a clear speaking voice
• Effective communication skills and the ability to build rapport with the patients, outside professionals and staff
• Ability to work in a PCHM team model of care
  
  

Required Education/Experience

• High School Diploma or equivalent
  
  

Preferred Education/ Experience

• 1 years customer service or reception in a medical/dental setting
• Previous health insurance knowledge
• Spanish speaking
  
  

Additional Eligibility: Must be current or willing to be vaccinated for the following

• TDAP (up to date booster)
• MMR series
• Varicella
• HEP B series
• Flu Shot
• TB Screening