What are the responsibilities and job description for the Call Center- Inbound position at MarillacHealth?
Job Summary: Manage substantial amounts of inbound and outbound calls in a timely manner. Follow communication scripts when handling different topics. Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives
**Bilingual Preferred**
Essential Functions:
Answers incoming medical office calls to schedule appointments, create professional written commutations and direct to appropriate parties
Responds promptly to changes in workload and adjusts to new or different work assignments, as necessary
Develops and maintains necessary confidential records and files
Other duties as assigned
Competencies:
Good Proficiency and navigation PC application included by not limited to MicroSoft suite of products and EMR scheduling systems
Ability to multitask while actively listening
Excellent verbal, written and keyboarding skills
Good telephone manner with a clear speaking voice
Effective communication skills and the ability to build rapport with the patients and outside professionals
Ability to work well within a team atmosphere
Required Education/Experience:
High School Diploma
1 years customer service
Preferred Education/ Experience:
1 of medical work experience
3 years of general inbound call center experience
Medical terminology knowledge
Bilingual in Spanish
Additional Eligibility: Must be current or willing to be vaccinated for the following
o TDAP (up to date booster)
o MMR series
o Varicella
o HEP B series
o Flu Shot
o TB Screening
o COVID
