Front Office Coordinator, Surgical Specialties, Full Time, Days

ABOUT MARINHEALTH

Are you looking for a place where you are empowered to bring innovation to reality? Join MarinHealth, an integrated, independent healthcare system with deep roots throughout the North Bay. With a world-class physician and clinical team, an affiliation with UCSF Health, an ever-expanding network of clinics, and a new state-of-the-art hospital, MarinHealth is growing quickly. MarinHealth comprises MarinHealth Medical Center, a 327-bed hospital in Greenbrae, and 55 primary care and specialty clinics in Marin, Sonoma, and Napa Counties. We attract healthcare's most talented trailblazers who appreciate having the best of both worlds : the pioneering medicine of an academic medical center combined with an independent hospital's personalized, caring touch.

MarinHealth is already realizing the benefits of impressive growth and has consistently earned high praise and accolades, including being Named One of the Top 250 Hospitals Nationwide by Healthgrades, receiving a 5-star Ranking for Overall Hospital Quality from the Centers for Medicare and Medicaid Services, and being named the Best Hospital in San Francisco / Marin by Bay Area Parent, among others.

Company :

Prima Medical Foundation dba MarinHealth Medical Network

Work Shift :

Day Shift (United States of America)

Scheduled Weekly Hours :

Job Description Summary :

The Front Office Coordinator is essential to establishing an excellent patient experience. We are looking for a dependable and motivated team player with good interpersonal skills and a professional attitude to join our team. Because of the very high level of care we achieve, the demands on the front desk are extremely high. We require a lively, enthusiastic person who is creative and able to provide personalized care in our busy office. This position will primarily work in the front office. Solid administrative experience, good customer service and a mature, calm demeanor are essential skills for this position.

Job Requirements, Prerequisites and Essential Functions :

Pay Range : $22.50 - $27.00 - $31.50

Essential Functions and Responsibilities :

Answers telephones, triages calls, takes messages, and provides information.

Provides support services to patients and medical staff. Schedules appointments and admissions as required.

Prepares patient charts and other office documents. Scans and sorts documents into Electronic Health Record.

Attends staff meetings.

Maintains files. Assists in updating office systems.

Inventories office supplies. Assists in the care and maintenance of office equipment.

Books, coordinates, and reschedules patient appointments. Relays necessary messages to staff and doctors.

Answers questions regarding patient appointments, prescriptions, and testing.

Greets and registers patients in a prompt, pleasant, and helpful manner. Verifies necessary information and updates patient records.

Assembles patient's paperwork and forms for visits.

Requests referrals and authorizations as needed. When scheduling specialists

Logs payments and balances receipts. Ensures copays are balanced and reports are properly produced

Oversees reception area, coordinates patient movement, and reports problems of irregularities.

Maintains patient confidentiality.

Adheres to "Best Practices" as introduced by the company and or Practice Leader

Performs other related work as assigned or required.

This position may require working in multiple locations.

Performance Requirements :

Knowledge, Skills and Abilities :

Ability to speak, read, and write English clearly.

Knowledge of medical office procedures.

Knowledge of grammar, spelling and punctuation.

Knowledge of basic arithmetic to make calculations, balance and reconcile figures, and make any change accurately.

Skill in operating a computer, fax, and copy machine.

Ability to read, understand, and follow oral and written instructions.

Ability to speak clearly and concisely.

Ability to establish and maintain effective working relationships with patients, employees, and doctors.

Qualifications : Education :

High school diploma or General Educational Development (GED) certificate required.

Completion of business school or related training, including computer courses preferred.

Experience :

One (1) years of progressive responsibility and directly related work experience

Experience with, and proficiency in, electronic medical records : Use of EPIC software a plus

Computer proficiency : Microsoft Office.

Bi-lingual in Spanish desired

Reasonable accommodation(s) to qualified individuals with disabilities are available as part of the application step. If an accommodation is needed, please contact Human Resources at 415-925-7040 or email TalentAcquisition@mymarinhealth.org to initiate the process.

MarinHealth is a diverse community of people with many different talents. We seek candidates whose work experience has prepared them to contribute to our professional, C.A.R.E.S standards (Communication, Accountability, Respect, Excellence, and Safety) . These behavioral standards help us create a healing environment for patients and colleagues alike. By committing to them and holding ourselves accountable, we can build trust and ensure clear communication.

At MarinHealth, our top priority is the well-being of our employees, patients, and community. As such, we require all employees to receive necessary immunizations, including the measles, mumps, varicella, and seasonal flu vaccinations as a condition of employment and annually thereafter. Additionally, the continued recommendation to obtain a COVID booster vaccination status. We understand that some individuals may require medical or religious exemptions from these requirements, and we remain committed to prioritizing the health and safety of all. Thank you for helping us in our efforts to maintain a healthy and safe environment.

The compensation for this role listed on this posting is in compliance with applicable law. The selected candidate's compensation will be determined based on the individual's skills, experience, internal / market equity factors, and qualifications. This posted minimum and maximum range represents the minimum and maximum of what we reasonably expect to compensate for the position. Furthermore, all compensation decisions are ultimately determined in accordance with our compensation philosophy. Compensation for positions covered by collective bargaining agreements are governed by the agreements in the aforementioned document."

Salary : $23 - $27