Security Command Center Operator

Primary Duties and Responsibilities

• Answers telephones, gathers information and dispatches officers in a polite, professional manner.
• Monitors digital alarms, such as fire alarm, Infant alarm, panic alarm and access control systems; analyzes activations, and

dispatches appropriate personnel.

• Responsible for utilizing the overhead paging system to announce medical codes and pages medical staff and physicians

within the medical center. Receives emergency medical calls and dispatches medical staff to emergency code situations.

• Operates CCTV systems and troubleshoot technical problems.
• Maintains recording devices and review contents for suspects to assist in investigations.
• Monitors the security radio communications equipment for officers in the field and alerting the appropriate personnel in

the event of emergencies, unusual circumstances, and/or officer needs assistance calls. In emergency situations,
responsible for notifying key management personnel, senior staff and appropriate law enforcement agencies.

• Maintains daily dispatch logs, recording all calls to the Security department via the Command Center. Maintains daily log

on contractors working in the medical center which may set off fire alarm systems.

• Monitors activity on the loading dock after normal business hours, allowing access to approved vendors.
• Alerts the shift Watch Commander of any unusual or suspicious activity. Passes on all pertinent information to relieving

staff.

• Maintains a clean and safe environment in the Command Center; alerts the Watch Commander of any unsafe condition.

Department-Specific Responsibilites
Additional primary duties and responsibilities that are only performed in the specific department(s) below:
Department Duties and Responsibilities
Teamwork/Customer Relation Responsibilities
Responds timely, effectively and appropriately to deliverables
Ensures practices and procedures are inclusive of interpersonal and cultural diversity
Team Lead/Supervisory/Management Responsibilities
These statements describe the primary duties and responsibilities of the job and are not intended to
be an exhaustive list of all tasks. Other work duties may be assigned at any time with or without
notice.

We offer competitive total compensation that includes pay, benefits, and other recognition programs for our employees. The base pay range shown above takes into account the wide range of factors that are considered in making compensation decisions including knowledge/skills; relevant experience and training; education/certifications/licensure; and other business and organizational factors. This base pay range does not include our comprehensive benefits package and any incentive payments that may be applicable to this role.

We are caretakers and innovators committed to the pursuit of equitable healthcare. But health equity is not possible without representation. Our commitment to diversity goes beyond demographics or checking boxes. Our people must reflect the diverse identities, experiences and geographies of the communities and patients we serve – because that’s what our patients, colleagues and communities deserve. Quality Care and Research—For All, By All.