Sales Administrative Assistant

Sales Administrative Assistant at Moose Landing Marina

Career Level: Entry Level (<2 years of experience)
Department: Sales Departments
Supervisor: General Manager of Sales
FLSA Status: Non-Exempt
Pay Type: $23-$28/hr based on experience and performance
Start Date: Immediate

Be part of a fun, dedicated team at Moose Landing Marina, where we're all about helping people discover the joys of boating! We're currently seeking a Sales Administrative Assistant to join us. As part of our team, you'll greet customers, manage our boat inventory, and assist at boat shows. Your work will directly contribute to our customers' satisfaction, and you'll report to our General Manager of Sales.

Essential Duties & Responsibilities:

• Greet and welcome clients and visitors with a positive, friendly demeanor.
• Greet customers and vendors as well as answer and direct incoming calls to the sales team.
• Work with the General Manager of Sales to ensure the showroom is well decorated, and POP item placement is optimal. Assist with pre-staging for client showings, pre-staging boats for showings, etc.
• Answer and direct incoming phone calls and emails to the appropriate departments.
• Manage the front desk by keeping it organized and maintaining a professional appearance.
• Schedule and manage appointments, meetings, and bookings.
• Handle inquiries and provide information about products or services.
• Assist the sales team with administrative tasks, including preparing quotes, invoices, sales reports, and monthly inventory reports
• Update and maintain customer records and sales databases.
• Coordinate order processing and follow up with customers on the status of orders.
• Assist with promotional activities, product launches, and marketing efforts.
• Prepare and organize sales materials, presentations, and proposals.
• Support sales representatives in managing customer relationships and responding to inquiries.
• Work with the Marketing Director to develop and maintain a promotional and content calendar.
• Work with the Sales Department to assist at in-person boat shows.
• Ensure boat shows are well stocked with necessary promotional materials and collaterals.

Qualifications and Skills:

To be successful in this role, candidates must meet the following qualifications and skills. Reasonable accommodation may be provided for individuals with disabilities to perform essential functions

• Excellent communication, customer service, and interpersonal skills.
• Administrative support, strong organizational and multitasking abilities.
• Attention to detail and a customer-focused attitude.
• Ability to communicate persuasively and diplomatically to a wide range of audiences.
• A positive team player
• Sales processing and data management
• Problem-solving and adaptability
• Team collaboration and time management

Education and/or Experience:

• High school diploma or equivalent; additional education or certifications in business, sales, or office administration is a plus.
• Proven experience in a receptionist or sales support role is a plus.

Computer skills:

• Proficiency in Microsoft Office Suite (Excel, Word, and PowerPoint). Experience with Salesforce preferred. Ability to learn new platforms quickly.

Physical Demands:

Physical Demands The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this Job, the employee is regularly required to sit, frequently required to talk or hear, occasionally required to stand and walk, and occasionally required to lift and/or move up to 25 pounds.

Work Environment:

The work environment characteristics described here represent those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this Job, the employee is occasionally exposed to fumes or airborne particles. The noise level in the work environment is usually moderate.

Competencies:

Job Knowledge - Competent in required job skills and knowledge; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.

Problem Solving - Identifies and resolves problems promptly; uses reason even when dealing with emotional topics.

Customer Service - Manages difficult or emotional customer situations; responds to requests for service and assistance; meets commitments.

Communications - Expresses ideas and thoughts verbally; exhibits good listening and comprehension; keeps others adequately informed.

Cooperation - Exhibits tact and consideration; helps and supports co-workers.

Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.

Teamwork: Provides and welcomes feedback; contributes to building a positive team spirit; supports everyone's efforts to succeed.

Business Acumen - Understands business implications of decisions.

Conflict Resolution - Keeps emotions under control.

Cost Consciousness - Conserves organizational resources.

Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.

Organizational Support - Follows policies and procedures. Adaptability - Adapts to changes in the work environment; able to deal with frequent changes, delays, or unexpected events.

Personal Appearance - Dresses appropriately for position.

Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

Dependability - Takes responsibility for own actions; commits to long work hours, when necessary, to reach goals.; completes tasks on time or notifies the appropriate person with an alternate plan.

Initiative - Volunteers readily; seeks increased responsibilities; asks for and offers help when needed.

Planning/Organizing - Uses time efficiently.

Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

Safety and Security - Observe safety and security procedures, report potentially unsafe conditions, and use equipment and materials properly.

Benefits: Health, Dental, Vision, STD/LTD, and Life insurance are available, along with paid time off, a 401 (k) after one year, and incentive/team bonuses.

About Moose Landing Marina

Moose Landing Marina has fifteen acres and 1,000 feet of frontage on Brandy Pond, with access to Long and Sebago Lakes. It offers parts and service, new and pre-enjoyed boat sales, brokerage services, indoor and outdoor storage, dockage, a launch ramp, boat transport, 200 deep water slips, and the largest fleet of boat rentals.

Recognized as one of the top marine facilities in the country, Moose Landing Marina, a Marina Holdings company, is Five Star Certified and a Top 100 Dealer, ranking #7 in North America in 2023. We strive to deliver above the competition by providing exceptional accommodations in our marina and impeccable customer service from sales to service to storage and transport. These efforts have paid off with a loyal following of customers, which helped the company earn a spot on the Inc. 5000 list for fastest growing companies in 2021 and one of the Best Places to Work in Maine in 2023 and 2024.

Moose Landing Marina is an entity of Marina Holdings LLC located at 72 Lafayette St, Yarmouth, ME 04096.

Marina Holdings, LLC is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals and in which personnel processes are merit-based and applied without discrimination based on race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic.