Lead Generation and Customer Success Representative

Job Title: Inside Sales and Support Representative

Location: 415 Kaiser Industrial Pk, Kaiser, MO 65047

Website: worldsbestboatcover.com

About Marine Concepts

Marine Concepts is a growing enthusiast brand in the marine aftermarket space. We specialize in innovative boat covers and will be expanding into other products across the marine category. Originating out of Lake of the Ozarks, we’ve spent the last two years scaling the brand and product into new markets across the country. Our differentiated products, loyal customer base, and exceptional performance have driven rapid growth. As we continue to expand nationally, we aim to maintain our reputation for quality and innovation while exploring opportunities to broaden our product portfolio.

Partnering with Marine Concepts is Kanbrick, a long-term investment partnership dedicated to helping businesses reach their full potential.

About the Role

We are seeking a highly motivated and results-oriented Inside Sales and Support Representative to join our growing team. In this role, you will play a crucial part in driving sales and revenue growth by generating leads, qualifying prospects, nurturing customer relationships, and ensuring a seamless customer journey. You will be the first point of contact for many of our customers, and your ability to build rapport and provide exceptional service will be key to our success.

This is an excellent opportunity for someone passionate about sales and eager to contribute to a dynamic and fast-growing company in the marine industry.

Key Responsibilities

Lead Generation and Qualification

• Proactively generate leads through various channels, including inbound calls, website inquiries, email marketing campaigns, and online platforms.
• Qualify leads by assessing their needs and determining their fit with Marine Concepts' products and services.
• Effectively communicate the value proposition of Marine Concepts' products to potential customers.
• Schedule appointments and demos for qualified leads with the appropriate sales representatives or dealers.
• Pass qualified leads to our national dealer network and ensure our dealer are able to connect with each customer.
• Track sales performance and provide reports to management.
• Stay up-to-date on Marine Concepts' products, services, and promotions.

CRM Management (HubSpot)

• Maintain accurate and up-to-date records of all leads, contacts, and interactions within HubSpot.
• Track and manage sales activities, including calls, emails, and appointments.
• Utilize HubSpot to automate sales processes and improve efficiency.
• Generate reports and analyze data to track sales performance and identify areas for improvement.

Customer Engagement and Support

• Provide exceptional customer service to inbound inquiries and existing customers.
• Respond to customer questions and concerns in a timely and professional manner.
• Build and maintain strong relationships with customers to foster loyalty and repeat business.
• Collaborate with the outside sales team and dealer network to ensure a smooth customer experience.

Dealer Support

• Collaborate with our national dealer network to distribute qualified leads and support their sales efforts.
• Provide dealers with product information, marketing materials, and sales tools.
• Maintain regular communication with dealers to address their needs and gather feedback.

Qualifications

• 2 years of experience in inside sales or a related role, preferably in the consumer goods or marine industry.
• Proven track record of achieving sales targets and exceeding customer expectations.
• Excellent communication, interpersonal, and presentation skills.
• Strong phone presence and ability to build rapport with customers quickly.
• Proficiency in CRM software, preferably HubSpot.
• Proficiency in Microsoft Office Suite.
• High school diploma or equivalent; Bachelor's degree in business or a related field is a plus.

Personal Characteristics

• Enthusiastic about the boating and marine industry.
• Highly motivated and results-oriented with a strong work ethic.
• Excellent organizational and time management skills.
• Ability to work independently and as part of a team.
• Positive and enthusiastic attitude with a passion for customer service.
• Strong problem-solving skills and ability to think critically.
• Adaptable and able to thrive in a fast-paced environment.

Perks & Benefits

• Target Compensation (salary commission): $50,000 - $70,000
• Healthcare Insurance: Medical, dental, and vision coverage
• Retirement Planning: 401(k), starting Q2 2025
• Flexible Time Off & Vacation Policy: Generous PTO and vacation time to support work-life balance.
• Office Policy: Monday – Friday in office.
• Opportunity for Growth: We are a rapidly growing company with ample opportunities for professional development and advancement.
• Dynamic and Supportive Team: You'll be joining a passionate and collaborative team that values innovation and creativity.

Why Join Marine Concepts?

• Be part of a growing and innovative company: Contribute to the success of a dynamic brand that is revolutionizing the marine industry.
• Make a real impact: Play a key role in driving sales and revenue growth for Marine Concepts.
• Join us in the early phases of growth: Experience the excitement of building a national brand and contributing to its expansion.
• Work with a supportive and entrepreneurial team: Collaborate with talented and passionate individuals who are committed to driving the company's success.
• Enjoy a rewarding career: We offer a competitive compensation and benefits package, opportunities for growth, and a positive work environment where your contributions are valued.

Job Type: Full-time

Pay: $50,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• Health insurance

Experience:

• Sales: 1 year (Required)
• Customer service: 1 year (Preferred)
• Account management: 1 year (Preferred)
• CRM software: 1 year (Preferred)

Work Location: In person

Salary : $50,000 - $70,000