What are the responsibilities and job description for the GUEST SERVICE REPRESENTATIVE NF2 (BRIDGEPORT position at Marine Corps Community Services?
Join Our Team at MCHS Bridgeport (MWTC) ¿ Open to Civilians, Marines, and Military Spouses!
This position is located at MWTC BRIDGEPORT, CA. Candidates selected for this position will serve as a GUEST SERVICE REPRESENTATIVE NF2 for MCHS.
Marine Corps Hospitality Services (MCHS) is looking for the best and brightest to join our Lodging Team! MCHS is the provider of Official Lodging for the Marine Corps. Our program provides lodging facilities that supports and enhances the quality of life for Marines, Sailors and their families during their travels for PCS moves, TDY and leisure. We offer a team-oriented environment which provides world class customer service to our guests.
At the Mountain Warfare Training Center (MWTC) in Bridgeport, CA, you¿ll work with a close-knit community supporting Marines and their families, with year-round employment in one of California¿s most stunning locations. Whether you're local or relocating, civilian or military-affiliated, all are welcome to apply. We offer great benefits, including a 401(k)-retirement plan with up to 5% employer match.
Benefits Available to All Positions:
Stable, Year-Round Employment (no ¿off¿ season)
Tax-free shopping at our retail stores
401(k) Flex Savings Plan through Fidelity
Professional training opportunities to build and develop new skills
Access to MCCS facilities such as the child development center, retail stores, fitness center, outdoor recreation and more!
Benefits Available to Regular Full Time/Part Time Positions Only:
Low-cost NAF Pension Plan, employee contribution only 1% (may be eligible to buy back up to 5 years of military service)
Comprehensive Medical and Dental Insurance
Affordable life insurance (up to 3X annual salary)
Flexible spending accounts (Health and Dependent Care)
Short Term Disability Insurance (up to 60% of annual salary)
Major Duties
Summary of Duties: Registers guests and assigns rooms. Acts as central liaison between registered guests and lodging personnel. Issues room keys and escorts guests to rooms when necessary. Transmits and receives messages using equipment such as telephone and e-mail. Calculates and posts charges to guest accounts and balances totals with control records. Completes housekeeping reports, records of room's occupied and guest accounts. Presents statements of departure and receives payment for rooms and associated charges. Makes,
confirms and cancels room reservations on a state of the art computerized reservation system. Troubleshoots minor computer problems, errors and system discrepancies. Inputs data, verifies and updates reservation information. Analyzes forms, vouchers and reports containing reservation information. Checks out and/or sells convenience items and associated lodging equipment such as cots, cribs, linen, video equipment and tapes. Maintains change fund.
Reports problem lodging conditions and coordinates with housekeeping and maintenance to maintain rooms in ready condition. Provides general information on the facility, its resources and associated events. Performs audits and routine reports of daily activities of the lodging facility. Reports emergencies to appropriate personnel. Offers alternatives when normal work processes and procedures are not accommodating. Follows proper protocol in dealing with personnel of all ranks.
Provides World Class Customer Service with an emphasis on courtesy. Assists customers and communicates positively in a friendly manner. Takes action to solve problems quickly. Alerts
the higher-level supervisor or proper point of contact for help when problems arise. Adheres to safety regulations and standards. Promptly reports any observed workplace hazards, and any
injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor. Adheres to established standards of actively supporting the principles of
the EEO program and prevention of sexual harassment.
Performs other related duties as assigned.
Qualifications
Minimum Qualifications: Minimum of two years experience in a clerical and/or administrative field or hotel/resort or temporary lodging facility experienced preferred. Skill to operate a state
of the art computerized reservation system. Skill to audit accounting and reservation records. Ability to operate a computer and other office machines. Knowledge of customer service
techniques to deal with various ranks of guests and situations. This is a mixed position where the incumbent must be able to lift and carry objects up to 45lbs independently and objects over 451bs
with assistance.
How To Apply
All applications must be submitted online via the MCCS Careers website: https://careers.usmc-mccs.org. Resumes/applications emailed or mailed will not be considered for this vacancy announcement. To be considered for employment, the application or resume must be submitted online by 11:59 PM (ET) on the closing date of the announcement.
Please include the below list of required documents with your application:
Education/certification certificate(s), if applicable.
If prior military, DD214 Member Copy
If you are an Active Duty Service member who will be retired from service within 120 days of the application date, you must submit a DD214 or Statement of Service with your application to receive further consideration for any regular part-time or full-time positions. In accordance with 5 USC § 3326, recently retired Servicemembers are subject to a 180-day waiting period before they may be appointed to Federal service, regardless of hiring authorities. When applicable and all requirements are met, those candidates must have submitted the required documentation at the time of their application before an agency can request a waiver.
If you are using an employment preference, please ensure your application includes the correct required documents to verify eligibility:
Military Spouses
Copy of the sponsor PCS orders identifying a dependents-authorized move and reporting date to the new duty location.
Copy of marriage license or military dependent ID if dependent name is not listed on PCS orders. In order to qualify, date of marriage or military dependent ID must be prior to reporting date listed on PCS orders.
For spouses with current or prior Federal service, submit a copy of the most recent performance appraisal rating and, if applicable, documentation of appointment eligibility.
Veterans
Copy of DD214 citing general or honorable discharge.
Persons with Disabilities
Proof of Disability Documentation from: doctor, licensed medical professional, licensed rehabilitation professional, or any federal, state, District of Columbia, or US territory agency that issues or provides disability benefits.
Be advised - the Family Member Employment Assistance Program (FMEAP) can help assist all Military affiliated family members and Veterans with their job search. The FMEAP offers a range of services, including job search assistance, resume support, mock interviews, and more. To access these resources, please call 760-830-4030 or email plmsppd@usmc.mil.
Closing Statement
Note: To check the status of your application or return to a previous or incomplete application, log into your MCCS user account and review your application status.
SELECTIVE SERVICE REGISTRATION: If you are a male born after December 31, 1959, and are at least 18 years of age, government employment requires that you must register with the Selective Service System, unless you meet certain exemptions. You must be able to show proof of registration or your exemption, as part of the required suitability background investigation.
GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, sex, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis.
It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review: https://www.donhr.navy.mil/NoFearAct.asp.
As part of the employment process, Human Resources Division may obtain a Criminal Record Check and/or an Investigative Consumer Report. Employment is contingent upon the successful completion of a National Agency Check and Inquiries (NACI). For all positions requiring access to firearms or ammunition, the Federal Government is prohibited from employing individuals in these positions who have ever been convicted of a misdemeanor crime of domestic violence, or a felony crime of domestic violence adjudged on or after 27 November 2002. Selectees for such positions must submit a completed DD Form 2760, Qualification to Possess Firearms or Ammunition, before a final job offer can be made.
Direct Deposit of total NET pay is mandatory as a condition of employment for all appointments to positions within MCCS.
This activity is a Drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce.
Involuntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must submit a written request/statement (may be obtained from the MCCS Human Resources Office) and present ID card with "TA" stamped in red on front of card.
IF APPLICABLE, INDIVIDUALS SELECTED FROM THIS ANNOUNCEMENT MAY BE CHANGED TO PART-TIME OR FULL-TIME AT MANAGEMENTS DISCRETION WITHOUT FURTHER COMPETITION.
ALL ONLINE APPLICATIONS MUST BE RECEIVED BY 1159PM EASTERN TIME (ET) ON THE CLOSING DATE LISTED IN THE JOB POSTING.
This position is located at MWTC BRIDGEPORT, CA. Candidates selected for this position will serve as a GUEST SERVICE REPRESENTATIVE NF2 for MCHS.
Marine Corps Hospitality Services (MCHS) is looking for the best and brightest to join our Lodging Team! MCHS is the provider of Official Lodging for the Marine Corps. Our program provides lodging facilities that supports and enhances the quality of life for Marines, Sailors and their families during their travels for PCS moves, TDY and leisure. We offer a team-oriented environment which provides world class customer service to our guests.
At the Mountain Warfare Training Center (MWTC) in Bridgeport, CA, you¿ll work with a close-knit community supporting Marines and their families, with year-round employment in one of California¿s most stunning locations. Whether you're local or relocating, civilian or military-affiliated, all are welcome to apply. We offer great benefits, including a 401(k)-retirement plan with up to 5% employer match.
Benefits Available to All Positions:
Stable, Year-Round Employment (no ¿off¿ season)
Tax-free shopping at our retail stores
401(k) Flex Savings Plan through Fidelity
Professional training opportunities to build and develop new skills
Access to MCCS facilities such as the child development center, retail stores, fitness center, outdoor recreation and more!
Benefits Available to Regular Full Time/Part Time Positions Only:
Low-cost NAF Pension Plan, employee contribution only 1% (may be eligible to buy back up to 5 years of military service)
Comprehensive Medical and Dental Insurance
Affordable life insurance (up to 3X annual salary)
Flexible spending accounts (Health and Dependent Care)
Short Term Disability Insurance (up to 60% of annual salary)
Major Duties
Summary of Duties: Registers guests and assigns rooms. Acts as central liaison between registered guests and lodging personnel. Issues room keys and escorts guests to rooms when necessary. Transmits and receives messages using equipment such as telephone and e-mail. Calculates and posts charges to guest accounts and balances totals with control records. Completes housekeeping reports, records of room's occupied and guest accounts. Presents statements of departure and receives payment for rooms and associated charges. Makes,
confirms and cancels room reservations on a state of the art computerized reservation system. Troubleshoots minor computer problems, errors and system discrepancies. Inputs data, verifies and updates reservation information. Analyzes forms, vouchers and reports containing reservation information. Checks out and/or sells convenience items and associated lodging equipment such as cots, cribs, linen, video equipment and tapes. Maintains change fund.
Reports problem lodging conditions and coordinates with housekeeping and maintenance to maintain rooms in ready condition. Provides general information on the facility, its resources and associated events. Performs audits and routine reports of daily activities of the lodging facility. Reports emergencies to appropriate personnel. Offers alternatives when normal work processes and procedures are not accommodating. Follows proper protocol in dealing with personnel of all ranks.
Provides World Class Customer Service with an emphasis on courtesy. Assists customers and communicates positively in a friendly manner. Takes action to solve problems quickly. Alerts
the higher-level supervisor or proper point of contact for help when problems arise. Adheres to safety regulations and standards. Promptly reports any observed workplace hazards, and any
injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor. Adheres to established standards of actively supporting the principles of
the EEO program and prevention of sexual harassment.
Performs other related duties as assigned.
Qualifications
Minimum Qualifications: Minimum of two years experience in a clerical and/or administrative field or hotel/resort or temporary lodging facility experienced preferred. Skill to operate a state
of the art computerized reservation system. Skill to audit accounting and reservation records. Ability to operate a computer and other office machines. Knowledge of customer service
techniques to deal with various ranks of guests and situations. This is a mixed position where the incumbent must be able to lift and carry objects up to 45lbs independently and objects over 451bs
with assistance.
How To Apply
All applications must be submitted online via the MCCS Careers website: https://careers.usmc-mccs.org. Resumes/applications emailed or mailed will not be considered for this vacancy announcement. To be considered for employment, the application or resume must be submitted online by 11:59 PM (ET) on the closing date of the announcement.
Please include the below list of required documents with your application:
Education/certification certificate(s), if applicable.
If prior military, DD214 Member Copy
If you are an Active Duty Service member who will be retired from service within 120 days of the application date, you must submit a DD214 or Statement of Service with your application to receive further consideration for any regular part-time or full-time positions. In accordance with 5 USC § 3326, recently retired Servicemembers are subject to a 180-day waiting period before they may be appointed to Federal service, regardless of hiring authorities. When applicable and all requirements are met, those candidates must have submitted the required documentation at the time of their application before an agency can request a waiver.
If you are using an employment preference, please ensure your application includes the correct required documents to verify eligibility:
Military Spouses
Copy of the sponsor PCS orders identifying a dependents-authorized move and reporting date to the new duty location.
Copy of marriage license or military dependent ID if dependent name is not listed on PCS orders. In order to qualify, date of marriage or military dependent ID must be prior to reporting date listed on PCS orders.
For spouses with current or prior Federal service, submit a copy of the most recent performance appraisal rating and, if applicable, documentation of appointment eligibility.
Veterans
Copy of DD214 citing general or honorable discharge.
Persons with Disabilities
Proof of Disability Documentation from: doctor, licensed medical professional, licensed rehabilitation professional, or any federal, state, District of Columbia, or US territory agency that issues or provides disability benefits.
Be advised - the Family Member Employment Assistance Program (FMEAP) can help assist all Military affiliated family members and Veterans with their job search. The FMEAP offers a range of services, including job search assistance, resume support, mock interviews, and more. To access these resources, please call 760-830-4030 or email plmsppd@usmc.mil.
Closing Statement
Note: To check the status of your application or return to a previous or incomplete application, log into your MCCS user account and review your application status.
SELECTIVE SERVICE REGISTRATION: If you are a male born after December 31, 1959, and are at least 18 years of age, government employment requires that you must register with the Selective Service System, unless you meet certain exemptions. You must be able to show proof of registration or your exemption, as part of the required suitability background investigation.
GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, sex, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis.
It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review: https://www.donhr.navy.mil/NoFearAct.asp.
As part of the employment process, Human Resources Division may obtain a Criminal Record Check and/or an Investigative Consumer Report. Employment is contingent upon the successful completion of a National Agency Check and Inquiries (NACI). For all positions requiring access to firearms or ammunition, the Federal Government is prohibited from employing individuals in these positions who have ever been convicted of a misdemeanor crime of domestic violence, or a felony crime of domestic violence adjudged on or after 27 November 2002. Selectees for such positions must submit a completed DD Form 2760, Qualification to Possess Firearms or Ammunition, before a final job offer can be made.
Direct Deposit of total NET pay is mandatory as a condition of employment for all appointments to positions within MCCS.
This activity is a Drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce.
Involuntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must submit a written request/statement (may be obtained from the MCCS Human Resources Office) and present ID card with "TA" stamped in red on front of card.
IF APPLICABLE, INDIVIDUALS SELECTED FROM THIS ANNOUNCEMENT MAY BE CHANGED TO PART-TIME OR FULL-TIME AT MANAGEMENTS DISCRETION WITHOUT FURTHER COMPETITION.
ALL ONLINE APPLICATIONS MUST BE RECEIVED BY 1159PM EASTERN TIME (ET) ON THE CLOSING DATE LISTED IN THE JOB POSTING.
