What are the responsibilities and job description for the Director of Customer Service and Training position at Marine?
About the position
Dometic is a global market leader in the mobile living industry. Millions of people around the world use Dometic products in outdoor, residential, and professional applications.
Our Marine organization is a trusted provider of innovative solutions for the worldwide boating and boat building industry, and we recently expanded our scope to lead the boating industry into an electrified future. Dometic has won numerous NMMA Innovation Awards over the years and we are always striving for new ways to make boating easier, safer, and more enjoyable.
We are a journey of continuous growth - now looking for our next star - a passionate Director of Customer Service and Training . This position reports to the GM of Dometic Pompano and will work in Pompano Beach, FL.
As Director of Customer Service and Training of the Pompano Beach, FL team, you will be involved in leading customer service and training efforts to deliver exceptional support and technical expertise across core product areas, including air conditioning, refrigeration, water management, and sanitation. This role will be instrumental in elevating customer satisfaction, optimizing support processes, and creating a comprehensive training program to equip authorized dealers with in-depth knowledge and skills.
General Responsibilities
Strategic Leadership
- Develop and implement a comprehensive customer service strategy that aligns with organizational goals
- Oversee the design and execution of customer training programs to enhance satisfaction and loyalty.
Team Management :
Customer Experience
Training Development
Cross-functional Collaboration
Budget and Resource Management
What do we offer?
You are offered an interesting role in a dynamic, fast paced and global environment with great opportunities to grow, evolve with the company and take on new challenges.
SKILLS & REQUIREMENTS The ideal candidate for this role will bring demonstrated success in (operational / engineering / manufacturing / etc.) environment. Additionally, they will have acquired the following qualifications and experiences : Education :
Experience :
Leadership Skills :
Technical Proficiency :
Customer -Centric Mindset :
Communication Skills :
Problem-Solving :
Industry Knowledge :
To be successful in this role, we believe that you possess the following skills, competencies & characteristics :
Dometic's Core Values
To thrive and succeed in this role, you understand the importance of our core values - Together We build our future, We play to win, We embrace change and We walk the talk; these values reflect the heart and soul of Dometic and they define what it takes to work here and how we do things.
Are you our next star? Then we would love to see your application.
Dometic is passionate about building together an inclusive and equitable working environment, that respects individual strengths, views, and experiences. We believe that diversity enables us to thrive across our differences. Be yourself and join us!
Dometic is proud to be an equal opportunity employer. Dometic evaluates qualified applicants without regard to race, color, religion, age, gender, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
