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Technical Field Service & Application Manager

Marine
Sarasota, FL Full Time
POSTED ON 1/15/2025
AVAILABLE BEFORE 4/7/2025

About the position

Dometic is a global market leader in the mobile living industry. Millions of people around the world use Dometic products in outdoor, residential, and professional applications.

Our Marine organization is a trusted provider of innovative solutions for the worldwide boating and boat building industry, and we recently expanded our scope to lead the boating industry into an electrified future. Dometic has won numerous NMMA Innovation Awards over the years and we are always striving for new ways to make boating easier, safer, and more enjoyable.

We are a journey of continuous growth - now looking for our next star - a passionate Technical Field Service & Application Manager. This position reports to Director, OEM Marine Sales and will work in Sarasota, Florida.

As Technical Field Service & Application Manager of the Tech Field team, you will be involved in...leading a dynamic team delivering high-level technical field service support, application engineering, and engineering services to Original Equipment Manufacturers (OEMs), dealers, and other partners. This role also includes direct responsibility for managing relationships with key OEM accounts, blending technical expertise with sales acumen to drive growth and ensure customer satisfaction.

The role is tasked with balancing technical operations, sales engagement, and team development. This position collaborates extensively with engineering, sales, product management, and quality teams to deliver innovative solutions and provide a seamless customer experience and support Dometic Marine's innovative portfolio of ride & handling, stabilization, MPS, and boat living.

General Responsibilities

Field Service Management :

  • Manage and mentor the Technical Field Service team, ensuring they deliver high-quality Level 3 in-field support to dealers, OEMs, and end customers.
  • Ensure timely troubleshooting, resolution of complex issues, and escalation as necessary, leveraging close collaboration with internal engineering teams.
  • Provide support to the technical training programs for dealers and OEMs, including on-site installation assistance, remote support, and in-person workshops.

Application Engineering :

  • Lead the Application Engineering team in commissioning, system tuning, and conducting on-water demonstrations for OEMs and partners.
  • Coordinate with the engineering team to validate and optimize product integration in OEM applications.
  • Oversee customer-specific application engineering projects, ensuring alignment with product capabilities and customer requirements.
  • Provide direct support for hands-on field activities, including commissioning and operational trials for complex systems.

    • Sales Engagement with Key OEM Accounts :

  • Serve as the primary point of contact for assigned key OEM accounts, managing relationships and ensuring alignment with their technical and business needs.
  • Collaborate directly with OEMs to develop tailored solutions and ensure the successful adoption of Dometic Marine products.
  • Identify and pursue additional business opportunities within key accounts, leveraging technical expertise to present value-driven solutions.
  • Actively participate in negotiations, proposals, and presentations to secure new and repeat business with OEM partners.
  • Provide real-time technical support during customer visits, on-water demonstrations, and trade shows to enhance trust and credibility with key accounts.

    • Engineering Support :

  • Manage the team's involvement in product validation through field testing and real-world use-case scenarios.
  • Provide on-water training for internal staff, dealers, and OEM partners to ensure proficiency in Dometic Marine systems.
  • Maintain and manage test and demonstration vessels, ensuring readiness for events, validation, and testing.
  • Actively contribute to the development of manuals, training materials, and support documentation.

    • Leadership and Team Development :

  • Mentor and train team members, fostering professional growth and technical expertise.
  • Measure and analyze team performance, ensuring alignment with company goals and customer satisfaction metrics.
  • Foster cross-functional communication between engineering, sales, product management, and quality teams to streamline operations and enhance customer experiences.
  • Effectively manage active projects, balancing resources and priorities to meet organizational objectives.

    • What do we offer?

    You are offered an interesting role in a dynamic, fast paced and global environment with great opportunities to grow, evolve with the company and take on new challenges.

  • Medical / Dental / Vision Insurance
  • Employee Assistance Program (EAP)
  • Disability insurance (STD / LTD)
  • 401 (k) with company match
  • Company defined holidays and two floating holidays for you to use as you choose
  • Paid maternity / paternity leave
  • Tuition assistance
  • Membership reimbursement (wholesale club and gym)
  • Employee discounts on our incredible products
  • Opportunities to make an impact

    • SKILLS & REQUIREMENTS

    The ideal candidate for this role will bring demonstrated success in (operational / engineering / manufacturing / etc.) environment. Additionally, they will have acquired the following qualifications and experiences :

  • Bachelor's degree in engineering or related technical field, or equivalent industry experience.
  • Minimum of 10 years of experience in technical field service, application engineering, or a related role, with 5 years in a leadership position.
  • Strong expertise in marine electronic systems, including integration, commissioning, and field service.
  • Proven ability to lead and develop technical teams, ensuring alignment with strategic goals.
  • Excellent problem-solving, communication, and project management skills.
  • Hands-on experience in customer interaction, on-water testing, and system validation.
  • Strong analytical skills with a data-driven approach to performance measurement and reporting.
  • Familiarity with marine OEM environments and dealer networks.
  • Thorough knowledge of Dometic warranty procedure
  • Ability to travel domestically and internationally for customer visits, field support, and training sessions.

    • To be successful in this role, we believe that you possess the following skills, competencies & characteristics :

  • Self-motivated and creative team player with strong sense of commitment to internal and external customers
  • Strong problem solving skills, ability to troubleshoot problems on-site and remotely
  • Ability to forge and manage relationships with customers
  • Excellent boat handling skills and knowledge
  • Proficient computer skills to operate highly advanced diagnostic and development tools
  • Excellent written and verbal communication skills in English
  • Professional demeanor whether in person, via email or on the telephone
  • Excellent at multi-tasking, scheduling, and balancing priorities

    • Dometic's Core Values

    To thrive and succeed in this role, you understand the importance of our core values - Together We build our future, We play to win, We embrace change and We walk the talk; these values reflect the heart and soul of Dometic and they define what it takes to work here and how we do things.

    Are you our next star? Then we would love to see your application.

    Dometic is passionate about building together an inclusive and equitable working environment, that respects individual strengths, views, and experiences. We believe that diversity enables us to thrive across our differences. Be yourself and join us!

    Dometic is proud to be an equal opportunity employer. Dometic evaluates qualified applicants without regard to race, color, religion, age, gender, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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