What are the responsibilities and job description for the Senior Service Manager position at MarineMax Brand?
OVERVIEW: The Senior Service Manager is responsible for assisting the National Service and Parts Manager. Facilitating proper policies, procedures, and best practices to stores with opportunities to improve by training existing managers or temporarily filling vacant roles. The Senior Service Manager will work on vendor relationships, process improvements, training, recruiting and the implementation of internal control measures.
KEY TASKS:
- Ensure the growth and profitability of the Service and Parts & Accessories business. Increase both the efficiency and capacity of the service and parts departments to facilitate both increased external pay and to increase the percentage of service and parts revenue as it relates to total store revenue.
- Train service and parts staff on the importance of increasing FANS.
- Utilize report data to address service issues and potential training needs.
- Analyze and standardize operating and administrative procedures and increase efficiency, effectiveness, and productivity
- Analyze monthly service and parts department’s financial statements and identify areas for improvement.
- Manage Accounts Receivables by implementing a standardized payment procurement process.
- Provide assistance and coverage to stores during peak season or when understaffed.
- Provide on-going training and development to the service staff and assist with training of new team members.
- Partner with Store Manager and HR Manager in recruiting and hiring service managers, parts managers, marine technicians, service writers/advisors and parts consultants.
- Travel to dealership locations to oversee Service operations.
- Embrace the company’s mission statement and values and coach Team Members on their importance. Continually mentor Team Members in regards to the mission and values and set a positive example.
- Build partnerships with vocational/technical schools to support and grow the technician apprentice program.
- Other duties as assigned.
KEY RESULT AREAS:
- Profitability and growth of Service department
- FANS
- Leadership, staff training / motivation
- Strengthened relationships with key suppliers
- Best Practices implemented and monitored
- Effective management and reduction of expenses
*MarineMax and its subsidiaries uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities.
