What are the responsibilities and job description for the Internal Service Advisor position at MarineMax?
Service Advisor Overview
The Service Advisor plays a crucial role in supporting the Service Manager, Service Team, and Customers. Key responsibilities include:
- Collaborating with customers to obtain necessary information for boat repairs.
- Ensuring timely completion of work through effective scheduling and coordination.
Detailed Responsibilities
The Service Advisor is responsible for assisting the Service Manager in day-to-day operations, including:
- Scheduling and distributing work orders for technicians and yard teams using the Service Scheduler and other tools as required.
- Utilizing manufacturer flat rate guides and Standard Service Operations (SSO's) to determine work time allocations and ensure timely completion.
The Service Advisor also ensures that:
- Complaint, cause, and correction notes are accurately recorded in the IDS work order.
- Customer approvals are obtained in advance of repairs, if required, and precautions are taken to guarantee payment.
Customer Interaction
The Service Advisor is responsible for:
- Greeting customers, determining their needs, and providing clear instructions on work orders for technicians.
- Responding to incoming calls professionally and returning all customer calls prior to close of business each day.
Sales and Revenue Generation
The Service Advisor promotes the sale of additional labor services, parts, and accessories in a professional manner to each customer, ensuring prompt collection of payments prior to releasing the customer's boat.
Quality Control and Communication
The Service Advisor inspects the quality of work performed, communicates with customers during repairs, and coordinates customer pick-up. Finally, they finalize and invoice work orders while providing a prompt, detailed, and timely flow of all paperwork.
