What are the responsibilities and job description for the Service Technician position at MarineMax?
OVERVIEW : The Marine / Service Technician is responsible for the repair and overhaul of boats, machinery and trailers.
KEY TASKS :
Examine boat and discuss the nature and extent of damage or malfunction with the service advisor or customer.
Perform diagnostics and repair of all types of marine engines and transmissions / drives / generators.
Perform mechanical repair work such as :
remove engine, transom or outdrive
disassemble unit and inspect parts for wear
overhaul or replace carburetors, blowers, generators, distributors, starters, pumps, electrical and fuel systems
rebuild parts such as engine cylinder blocks
rewire ignition system, lights and instrument panel
replace and adjust taillights
install and repair accessories such as radios, heaters, mirrors, and windshield wipers
Operate a hydraulic jack or hoist as needed.
Advise customers and / or insurance adjusters as to necessary repairs.
Complete repair work utilizing service scheduler and SSO's within the established timeframe
Ensure all warranty work is completed according to manufacture's and MarineMax guidelines
Safely operate MarineMax and customer vessels during diagnostic water testing operations
Maintain MarineMax tools in good condition and according to guidelines
Other duties as assigned
KEY RESULT AREAS :
Internal / external customer satisfaction / FANS
Timely and accurate completion of work
Maintain 100% productivity
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