Technology Services Coordinator

The Technology Services Coordinator supports IT project oversight, documentation management, and process improvement to enhance efficiency and alignment with organizational goals. This role coordinates cross-functional initiatives, tracks project progress, and refines workflows to improve collaboration between IT and other departments. Responsibilities include maintaining lifecycle documentation, standardizing processes, and identifying opportunities to formalize technology services. Strong analytical, organizational, and communication skills are essential to ensure visibility into IT initiatives and drive continuous improvement.

Responsibilities

• Under the guidance of the SVP of IT, coordinate the stages of technical projects, providing progress updates and relevant reports to technology leadership. Contribute to the development of practices that increase visibility of IT initiatives across the organization. Collect, analyze, and present data on active projects to demonstrate alignment with organizational objectives.
• Oversee the coordination of technical projects throughout their lifecycle and provide progress updates to technology leadership, while assisting in the development of practices that increase the visibility of IT initiatives across the organization.
• Coordinate and participate in department-wide meetings, collaboration efforts, team-building sessions, and initiatives to enable overall organizational effectiveness. Coordinate and prepare for "Look Forward, Look Back" quarterly meetings to provide visibility into project progress through the technical teams.
• For cross-functional projects, act as the intake point for initiatives from the broader organization. Assist in creating and refining workflows to facilitate collaboration between IT and other departments.
• Refine the centralized documentation repository for Technology documentation. Co-develop processes to help teams ensure documentation is reviewed regularly. Develop standards and templates for solution lifecycle documentation. Maintain documentation of stages in the system lifecycle, from development to decommissioning. Update and manage lifecycle documents to ensure accuracy and accessibility for technical teams.
• Identify opportunities to develop components of technology functions as formal services that can be utilized by internal and external consumers. Evaluate the maturity of current processes and identify areas for improvement to promote higher levels of process maturity.

Qualifications

• Degree in technology or a related field, or 3–5 years of relevant experience
• Experience developing and maintaining IT documentation, standards, and templates
• Knowledge of system lifecycle management from development to decommissioning
• Experience with workflow development and process optimization
• Experience managing centralized documentation repositories and ensuring accessibility

Skills & Knowledge

• Strong analytical skills for evaluating project alignment with organizational goals
• Ability to facilitate cross-functional collaboration and intake initiatives from multiple departments
• Proficiency in data analysis and reporting to support decision-making
• Strong written and verbal communication skills for reporting and documentation
• Ability to identify opportunities to formalize IT functions as structured services
• Ability to work under the direction of technology leadership while driving independent initiatives

We welcome your interest in being a part of our firm. We believe in giving associates progressive opportunities, actively nurturing professional growth and giving back to the community. We are dedicated to building a diverse culture where everyone has the support they need to achieve their career goals. We offer an innovative workplace and a culture that fosters camaraderie, teamwork and work-life balance.

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