What are the responsibilities and job description for the Guest Experience Coordinator position at Mariners Church?
Company Description
Mariners Church is a biblically-centered, non-denominational church located in Southern California focused on inspiring people to follow Jesus and fearlessly change the world. Mariners is listed as one of the top 20 largest churches in America by Outreach Magazine. We are a community of ordinary people from all walks of life courageously trusting God to do the extraordinary. Simply put, we trust God to do what we can’t—heal, transform, renew, forgive, provide and sustain. Through the redemption story of each believer, God is glorified, lives are changed and communities are impacted in a significant way. Come and be part of a new season of growth as Mariners Church responds to God’s call in launching new congregations.
Job Description
- Oversee and execute volunteer onboarding and care for the Guest Services teams.
- Manage and implement various systems to operate a large volunteer ministry.
- Maintain weekly operations for services each weekend.
- Develop and maintain ongoing relationships with volunteers.
- Collect and analyze guest feedback to make data-driven improvements.
- Collaborate with ministry teams and develop relevant partnerships for ministry highlights
- Foster a culture of excellence, teamwork, and commitment to the mission of Mariners Church.
- Developing and implementing training content
- Implement effective communication strategies to inform guests and volunteers about upcoming events, programs, and services
Qualifications
- 2-3 years of experience in relevant ministry or field
- Exhibits a customer service, can-do attitude
- Proven ability to prioritize and meet deadlines in a fast-paced environment
- Excellent organizational skills
- Adept at project management, team collaboration, and empowering volunteer teams
- Experience with Rock database management or other relationship management software
- Strong track record of building relationships and establishing trust with staff and volunteers
Additional Information
All Mariners Church Staff:
- Love Jesus and call themselves Christians.
- Embrace a high biblical standard of personal conduct and lifestyle.
- Agree to and adhere to the church's statement of faith and leadership commitment.
- Attend Mariners Church.
We believe the total combination of your pay, benefits, and opportunities aligned with your calling will ensure that you and your family are provided for. The following items are just a sample of the things we offer for full-time employment:
- Health insurance (medical, dental and vision)
- 403b Retirement Saving Plan
- Paid vacation
- Paid time off to serve
- Discounts at the Mariners Cafe and Bookstore
- Tuition discount for Mariners Church Preschool
- Opportunity to attend ministry events and conferences
- Working alongside a community of supportive, like-minded believers
