What are the responsibilities and job description for the Navigator Patient Experience, Patient Experience, Full-Time, Days position at MarinHealth?
About Marinhealth
Are you looking for a place where you are empowered to bring innovation to reality? Join MarinHealth, an integrated, independent healthcare system with deep roots throughout the North Bay. With a world-class physician and clinical team, an affiliation with UCSF Health, an ever-expanding network of clinics, and a new state-of-the-art hospital, MarinHealth is growing quickly. MarinHealth comprises MarinHealth Medical Center, a 327-bed hospital in Greenbrae, and 55 primary care and specialty clinics in Marin, Sonoma, and Napa Counties. We attract healthcare’s most talented trailblazers who appreciate having the best of both worlds: the pioneering medicine of an academic medical center combined with an independent hospital's personalized, caring touch.
MarinHealth is already realizing the benefits of impressive growth and has consistently earned high praise and accolades, including being Named One of the Top 250 Hospitals Nationwide by Healthgrades, receiving a 5-star Ranking for Overall Hospital Quality from the Centers for Medicare and Medicaid Services, and being named the Best Hospital in San Francisco/Marin by Bay Area Parent, among others.
Company
Marin General Hospital dba MarinHealth Medical Center
Compensation Range
$33.35 - $50.02
Work Shift
8 Hour (days) (United States of America)
Scheduled Weekly Hours
40
Job Description Summary
The Patient Experience Navigator functions as a non-clinical member of the patient care team. The position performs clinical and service related support tasks, procedures to support the delivery of care, promotion of efficient patient throughput and patient experience. The Navigator creates a positive impression of MarinHealth Medical center and acts as a point of contact for patients throughout patient care units and works proactively to ensure all patients’ needs are met, is a patient advocate, assists with service recovery and coordinates any special needs with the appropriate resources, including patient flow.
Job Requirements, Prerequisites And Essential Functions
EDUCATION
High School diploma or equivalent required
Experience
Integrative Agitation Management (IAM) Required within 30 days of hire
Prerequisite Skills
Reasonable accommodation(s) to qualified individuals with disabilities are available as part of the application step. If an accommodation is needed, please contact Human Resources at 415-925-7040 or email TalentAcquisition@mymarinhealth.org to initiate the process.
MarinHealth is a diverse community of people with many different talents. We seek candidates whose work experience has prepared them to contribute to our professional, C.A.R.E.S standards (Communication, Accountability, Respect, Excellence, and Safety) . These behavioral standards help us create a healing environment for patients and colleagues alike. By committing to them and holding ourselves accountable, we can build trust and ensure clear communication.
At MarinHealth, our top priority is the well-being of our employees, patients, and community. As such, we require all employees to receive necessary immunizations, including the measles, mumps, varicella, and seasonal flu vaccinations as a condition of employment and annually thereafter. Additionally, the continued recommendation to obtain a COVID booster vaccination status. We understand that some individuals may require medical or religious exemptions from these requirements, and we remain committed to prioritizing the health and safety of all. Thank you for helping us in our efforts to maintain a healthy and safe environment.
The compensation for this role listed on this posting is in compliance with applicable law. The selected candidate’s compensation will be determined based on the individual’s skills, experience, internal/market equity factors, and qualifications. This posted minimum and maximum range represents the minimum and maximum of what we reasonably expect to compensate for the position. Furthermore, all compensation decisions are ultimately determined in accordance with our compensation philosophy. Compensation for positions covered by collective bargaining agreements are governed by the agreements in the aforementioned document.
Are you looking for a place where you are empowered to bring innovation to reality? Join MarinHealth, an integrated, independent healthcare system with deep roots throughout the North Bay. With a world-class physician and clinical team, an affiliation with UCSF Health, an ever-expanding network of clinics, and a new state-of-the-art hospital, MarinHealth is growing quickly. MarinHealth comprises MarinHealth Medical Center, a 327-bed hospital in Greenbrae, and 55 primary care and specialty clinics in Marin, Sonoma, and Napa Counties. We attract healthcare’s most talented trailblazers who appreciate having the best of both worlds: the pioneering medicine of an academic medical center combined with an independent hospital's personalized, caring touch.
MarinHealth is already realizing the benefits of impressive growth and has consistently earned high praise and accolades, including being Named One of the Top 250 Hospitals Nationwide by Healthgrades, receiving a 5-star Ranking for Overall Hospital Quality from the Centers for Medicare and Medicaid Services, and being named the Best Hospital in San Francisco/Marin by Bay Area Parent, among others.
Company
Marin General Hospital dba MarinHealth Medical Center
Compensation Range
$33.35 - $50.02
Work Shift
8 Hour (days) (United States of America)
Scheduled Weekly Hours
40
Job Description Summary
The Patient Experience Navigator functions as a non-clinical member of the patient care team. The position performs clinical and service related support tasks, procedures to support the delivery of care, promotion of efficient patient throughput and patient experience. The Navigator creates a positive impression of MarinHealth Medical center and acts as a point of contact for patients throughout patient care units and works proactively to ensure all patients’ needs are met, is a patient advocate, assists with service recovery and coordinates any special needs with the appropriate resources, including patient flow.
Job Requirements, Prerequisites And Essential Functions
EDUCATION
High School diploma or equivalent required
Experience
- Experience in a Customer Service-related position
- Experience working in a clinical setting preferred
Integrative Agitation Management (IAM) Required within 30 days of hire
Prerequisite Skills
- Must be proficient in the English language, with the ability to communicate effectively
- Ability to communicate in Spanish as a second language preferred
- Knowledge of medical terminology
- Instinctive personality skills displaying caring and compassion for all people
- The ability to balance multiple tasks and prioritize demands
- The ability to respond under stress with composure, and work collaboratively in a team environment
- Ability to problem solve and work independently
- Strong verbal skills for contact with patients and visitors
- Ability to communicate effectively and collaborate with variety of clinical teams (physicians, nursing personnel, ED or lab techs, transport, patient experience team, etc.)
- Capable of organizing multiple tasks and using good time management
- Basic to intermediate computer knowledge with the ability to do data entry and retrieval
Reasonable accommodation(s) to qualified individuals with disabilities are available as part of the application step. If an accommodation is needed, please contact Human Resources at 415-925-7040 or email TalentAcquisition@mymarinhealth.org to initiate the process.
MarinHealth is a diverse community of people with many different talents. We seek candidates whose work experience has prepared them to contribute to our professional, C.A.R.E.S standards (Communication, Accountability, Respect, Excellence, and Safety) . These behavioral standards help us create a healing environment for patients and colleagues alike. By committing to them and holding ourselves accountable, we can build trust and ensure clear communication.
At MarinHealth, our top priority is the well-being of our employees, patients, and community. As such, we require all employees to receive necessary immunizations, including the measles, mumps, varicella, and seasonal flu vaccinations as a condition of employment and annually thereafter. Additionally, the continued recommendation to obtain a COVID booster vaccination status. We understand that some individuals may require medical or religious exemptions from these requirements, and we remain committed to prioritizing the health and safety of all. Thank you for helping us in our efforts to maintain a healthy and safe environment.
The compensation for this role listed on this posting is in compliance with applicable law. The selected candidate’s compensation will be determined based on the individual’s skills, experience, internal/market equity factors, and qualifications. This posted minimum and maximum range represents the minimum and maximum of what we reasonably expect to compensate for the position. Furthermore, all compensation decisions are ultimately determined in accordance with our compensation philosophy. Compensation for positions covered by collective bargaining agreements are governed by the agreements in the aforementioned document.
Salary : $33 - $50
