What are the responsibilities and job description for the Customer Service Representative position at Mario's Mobile Mechanic Services?
Job Overview
We are seeking a Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to clients.
Duties
- Handle inbound and outbound customer calls professionally
- Assist customers with product inquiries, orders, and issue resolution
- Perform data entry and maintain customer records accurately
- Multilingual skills, especially in Spanish, are a plus
- Utilize computerized systems for tracking, information gathering, and troubleshooting
- Analyze customer needs to recommend appropriate products or services
- Provide sales support and promote client services
Experience
- Previous experience in customer service or related field preferred
- Strong communication skills in English; bilingual abilities are advantageous
- Proficiency in data entry and using CRM software
- Ability to work in a fast-paced environment with a focus on customer satisfaction
Job Types: Full-time, Part-time, Contract
Pay: $20.50 - $25.50 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Professional development assistance
- Vision insurance
Shift:
- 4 hour shift
- 8 hour shift
Work Location: On the road
Salary : $21 - $26