Hourly Library Assistant II

Position Details 
Title: Hourly Library Assistant II
Location: Franklin Road Branch
Hours: 16 hours per week
Schedule:  May vary, but will include day, evening, and weekend hours; including mandatory occasional Sundays
Starting Hourly Rate: $18.00
FLSA Status: Non-Exempt
Submission Deadline: January 8, 2025 at 11:59 pm. Please apply online at www.indypl.org. Candidates will be updated on their status via email, please no phone inquiries.

A successful candidate will… 
- Have previous experience working with customers face to face.
- Have previous library experience, either via past job or volunteering (preferred but not required).
- Have a high school diploma or G.E.D.
- Be available to work day, evening, and weekend hours - including Sundays as assigned.

- Be able to work well in a team setting.
- Be able to navigate basic computer functions, including Microsoft Word, Excel, internet browsing, and be able to learn Library’s computer systems with simple training.
- Be bilingual (preferred but not required).

What does the job look like? 

• Checks-out and renews materials to patrons. Assists patrons with questions regarding library policies, procedures and services, analyzing and making decisions regarding patron problems, using good and appropriate judgment.  
• Assists patrons with finding library materials, recommending titles, locating library materials at other branches and placing requests. Provides preliminary quick or ready reference assistance and refers in-depth research to Librarians on duty. Helps with summer reading desk. 
• Assists in collection management activities including general maintenance, sorting/shelving materials, weeding, reading shelves and moving materials as needed.  
• Evaluates items for circulation and fixes/deletes/sends items to proper department for thorough investigation. Sends damage letter to patrons and contacts patrons for missing/mismatched items. 
• Processes all outgoing and incoming materials in a timely manner. Checks items for damage and fixes/cleans material if possible. Processes and shelves holds. Checks items for RFID tags.  
• Assists patrons with library card applications. 
• Records and reports stats related to study room use; assists patrons with scheduling, reserving, and opening study rooms.  
• Learns and stays current on changing software including e-resources.  
• Prepares cash drawer and identifies reasons for overages and shortages. Prepares and delivers the bank deposit.  
• Accepts payments for overdue, lost and damaged materials, along with faxing, printing, copying services.  Sets up payment plans as needed.  
• Instructs patrons and assists with computers, faxing, printing, copying and scanning.  
• Answers telephone inquiries.  
• Able to multitask while assisting patrons in a fast-moving atmosphere. 
• Able to work the normally scheduled work time for this position. 
• Able to cope with daily job-related stress and challenges.
  
  What’s In It for You?
  We offer our employees a robust compensation package! Our comprehensive benefits include: medical, dental and vision insurance coverage; 100% company-paid long term disability, low rates on group life coverage, a Library paid pension plan, 11 paid holidays each year, and generous amounts of PTO. The Library proudly promotes from within as part of a strong commitment to providing career growth opportunities for employees of all levels.
  
  We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and may perform pre-employment substance abuse testing.