IT/GIS Assistant Director

Job Summary
The IT/GIS Assistant Director is responsible for providing IT support, overseeing the county’s Geographic Information System (GIS), and assisting the IT/GIS Director in managing information technology operations. This position serves as the primary contact for IT Help Desk support, website maintenance, and GIS development, while also supporting the IT/GIS Director with broader county-wide IT initiatives, cybersecurity, disaster recovery, and strategic IT planning.

Duties

GIS Functions

 Plan, direct, implement, and manage the county’s GIS operations, ensuring the system is up to date and effective

 Develop and maintain GIS data, including aerial photography, survey notes, maps, and reports

 Build and maintain GIS databases and establish links between various databases such as Beacon, Vision, and Vanguard

 Provide GIS software support, troubleshooting, and training to end users

 Assist county officials and the public with GIS-related requests, ensuring map accuracy and usability

 Support the county’s internal and web-based software systems

 Supervise, train, and evaluate GIS personnel as needed

 Manage and plan licensing needs and costs

 Manage GPS infrastructure and data collection

IT Administration & Strategic Planning

 Assist in developing and implementing IT policies, objectives, and county-wide technology strategies

 Assist in working with county departments to assess IT and GIS needs, providing recommendations for future technology implementations

 Assist in maintaining records of software licenses, hardware assets, and maintenance agreements

 Assist in the development and implementation of a robust disaster recovery and continuity of operations (COOP) plans

 Assist in budget planning, procurement of IT-related services and equipment, and ensuring compliance with county policies and vendor contracts

 Assist in management of servers and virtualized environments

 Assist with supervising, training, and evaluating IT personnel as needed

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IT Help Desk & Technical Support

 Provide Tier 2 IT Help Desk support to end users, troubleshooting software, hardware, and network issues

 Provide Tier 1 IT Help Desk training and support to IT helpdesk staff as needed

 Support various IT systems, including telecommunications, surveillance, door access systems, environmental monitoring systems, software licensing, and technology asset management

 Monitor and maintain IT service delivery efficiency, assessing workload and troubleshooting IT-related issues

 Offer cybersecurity training and education to county employees

 Support various IT systems, including telecommunications, software licensing, and technology asset management

 May require on-call and after-hours work as needed for IT emergencies and projects

Website & Digital Communication Management

 First point of contact for maintaining and updating the county’s website and GIS-related online platforms

 Assist in upgrading website architecture and ensuring accessibility, security, and functionality

 Assist in managing digital communication efforts, including updating county-wide notification systems and social media platforms

Qualifications

 Degree in Geographic Information Systems (GIS), Information Technology, Computer Science, or a related field, OR a minimum of four years of equivalent experience

 Experience with GIS mapping software, this includes but is not limited to ArcGIS Desktop, ArcGIS Enterprise, and ArcGIS Online

 Experience with IT Help Desk support, cybersecurity best practices, and network troubleshooting

 Experience with Office 365 administration, backup management software, firewall rules and network troubleshooting

 Any equivalent combination of education, training, and experience that demonstrates the ability to perform the essential job functions

Certificates, Licenses, Registrations

 Valid driver’s license.

 Relevant IT or GIS certifications (preferred but not required)

Job Type: Full-time

Pay: $75,000.00 - $80,000.00 per year

Benefits:

• Employee assistance program
• Flexible spending account
• Health savings account
• Life insurance
• Retirement plan

Schedule:

• 8 hour shift
• Monday to Friday
• On call

Work Location: In person

Salary : $75,000 - $80,000