Application Support Analyst-Physician Practice Systems

Job Summary

The Application Support Analyst will play a crucial role in providing support and expertise for Physician Practice Systems, with a focus on Electronic Health Record (EHR) systems. The Application Support Analyst will be responsible for ensuring the seamless operation of these systems, troubleshooting issues, and collaborating with cross-functional teams to optimize performance. The Application Support Analyst will perform other duties as assigned.

Minimum Job Requirements

• Associates degree in an acceptable major from an accredited university and two (2) years' experience working in healthcare -OR-
• High School Diploma or its equivalent and four (4) years' experience working in healthcare.

Preferred Job Requirements

• Experience working with medical professionals and understanding their workflow needs.
• Familiarity of hospital day-to-day operating processes, including various software programs, including physician practice electronic health systems.

Skills / Knowledge / Abilities

• Excellent communication skills to effectively and tactfully communicate with co-workers, managers, Hospital Administrators, providers, consultants, business associates and regulatory agencies presenting a professional image as a representative of Marion Health.
• Interpersonal skills necessary in order to carry out duties in a professional manner, as well as the ability to work well under stress.
• Developed computer skills to include proficiency with Microsoft Office and the ability to learn and proficiently perform computer applications related to department operations and job function.
• Excellent customer service skills.
• Analytical and problem solving skills.
• Strong organizational skills in order to manage multiple issues simultaneously combined with ability to effectively prioritize. Ability to work independently with a high level of concentration and attention to detail.
• Ability to be discreet and protect the integrity of any confidential matter or information encountered during the performance of job duties.
• Accurately define actionable quality metrics and Key Performance Quality Indicators.

Working Conditions

• Typical office environment with prolonged sitting and occasional standing and walking.
• Work may be subject to interruptions and occasional high stress levels.
• Works with highly confidential information which may be proprietary or protected health information.
• Ability to work extended hours, evenings, holidays, on-call rotations and/or weekends based on the needs of the department.
• Some travel could be necessary with occasional overnight stays.

Physical and Mental Activities, Tools and Equipment

• Works with computers and related equipment as well as other standard office equipment.
• Ability to drive or walk to various locations, or provide telephone support to end users.
• Detailed data gathering, design and problem resolutions requires intense concentration and analytical thought.
• Lifting, pushing, pulling, walking, sitting, reaching, bending, kneeling or stooping to perform duties in a safe manner.

Equal Opportunity and Affirmative Action Employer: Minority/Female/Veteran/Disability.
Marion Health is a smoke-free environment.