Store Key Holder

The Key Holder is responsible for assisting the store management team in store operations. This person assists in supervising employees, implementing training programs, and offering quality products to consumers. Their functionalities contribute to our mission by keeping employees trained to exemplify Goodwill’s values and provide merchandise that exhibits our economic impact.

• Have exceptional and clear communication:

• Relays information between store personnel and management.
• Keeps specified information confidential.
• Demonstrates exemplary customer service.
• Communicates with all staff throughout the workday.
• Offers guidance and clear instruction to retail associates.
• Employee accountability and productivity:

• Operates effectively using procedural guidelines.
• Assists in evaluating employee’s performance.
• Ensures each store meets production goals.
• Ensures employees time is accurate and timely.
• Safety and Loss Prevention:

• Reports and prevents any safety concerns or health hazards.
• Pays attention to sales floor and backroom for loss prevention.
• Counts and balances register cash drawers to prepare bank deposits.
• Follows all speculations under Consumer Product Safety Commission recalls and the Hazardous Communication Policy and Procedures.