High School IT Support Technician

Position Summary:

The IT Support Technician is responsible for assisting in the installation, operation, and maintenance of classroom technology while ensuring its safe, effective, and optimized use. This role provides direct support to faculty, staff, and students, ensuring seamless technology integration within the school environment. The IT Support Technician will also contribute to the overall management and maintenance of technology at Marist Catholic High School.

Primary Responsibilities:

· Configure, troubleshoot, and maintain classroom hardware and software, including teacher and student iPads.

· Manage help desk requests related to network and communication systems to ensure minimal disruption to classroom instruction.

· Provide password and account recovery support for students, staff, and parents.

· Oversee and mentor a student-run help desk, managing a help ticket system to support 500 users and devices.

· Assist the network administrator with special projects and monitor the network infrastructure in their absence.

· Assist in supervision of the Academic Resource Center.

· Assist the school librarian with technology-related needs.

· Perform other duties as assigned by Marist administration.

Minimum Qualifications:

· Commitment to supporting the Marist Catholic HS mission and values.

· 2-5 years of experience in IT support, preferably within a large networked environment (e.g., enterprise, educational institution).

· Strong oral and written communication skills.

· Excellent customer service skills and ability to work collaboratively

· Experience with Apple iOS devices, Google Workspace, and MDM (Mobile Device Management) solutions.

· Ability to prioritize tasks, troubleshoot under pressure, and manage multiple responsibilities efficiently.

· Experience with inventory management

Preferred Qualifications:

· Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).

· Industry certifications such as CompTIA A , Network , or Apple Certified Support Professional (ACSP).

· Experience with Active Directory, cloud-based platforms (Google Workspace, Microsoft 365), and classroom management software.

· Prior experience in an educational setting or working with student technology programs.

· Experience with JAMF Mobile Device Management Solutions

Job Type: Full-time

Pay: $21.00 - $25.00 per hour

Expected hours: 36 – 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Work Location: In person

Salary : $21 - $25