What are the responsibilities and job description for the Sales Coordinator - Admin position at Maritime Conference Center / Maritime Institute of...?
Description:
- SUMMARY STATEMENT
Highly organized and detail-oriented Sales Coordinator to join our Hotel and Conference Center Sales Department. Supporting the sales team, ensuring efficient day-to-day operations, and contributing to the success of our conference center. This position requires a proactive individual with excellent communication and organizational skills, as well as the ability to manage multiple tasks in a fast-paced environment.
- SUPERVISION
Reports to the Director of Sales, and in absence of DOS, reports to General Manager.
Requirements:- MAJOR DUTIES AND RESPONSIBILITIES
- Sales Support
- Assist the sales team in managing inquiries, proposals, and contracts. Build bookings and booking links in our CRM.
- Coordinate and schedule appointments, meetings, and site visits for potential clients. Pre-check guest rooms and meeting spaces prior to site visit arrival.
- Prepare and distribute sales materials, presentations, and relevant documentation.
- Helping with re-solicitations rebooking of regular business
- Customer Service
- Serve as a primary point of contact for clients, providing excellent customer service.
- Respond to inquiries, resolve issues, and ensure client satisfaction.
- Send thank you notes and gifts. Make sure VIP guest amenities are ready and distributed.
- Maintain positive relationships with clients through effective communication.
- Administrative Duties:
- Manage the sales department's calendar, appointments, and travel arrangements.
- Assist in maintaining accurate and up-to-date client databases and records.
- Make sure records of inquiries and bookings are accurate in the CRM system.
- Communication
- Facilitate communication within the sales team and with other departments.
- Draft and proofread correspondence, emails, and other written materials as needed.
- Assisting in the daily social media posts, working with the marketing manager.
- Sales Support
- DESIRED QUALIFICATION
- Previous experience in administrative or sales support roles is preferred.
- Previous experience in a customer facing role in hospitality is preferred.
- Strong organizational and time-management skills with the ability to prioritize tasks.
- Excellent written and verbal communication skills.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Detail-oriented and able to maintain a high level of accuracy.
- Ability to work independently and collaboratively in a team environment
- Customer-focused mindset with a commitment to delivering exceptional service.
- Flexibility to adapt to changing priorities and work schedules.
- BENEFITS
- Compensation commensurate with experience
- Full time - M-F
- Health/Dental/Vision - No payroll deduction for employee and legal dependents
- Generous Paid Time Off - including Holiday, Sick Time, Personal and Vacation
- Employment Contributions to Retirement Plans and 401(k) options
- One complimentary meal in our Dining Room per shift
