Sales Coordinator

Overview: We are seeking a highly organized and detail-oriented Sales Coordinator to join our Hotel and Conference Center Sales Department. The ideal candidate will play a crucial role in supporting the sales team, ensuring efficient day-to-day operations, and contributing to the success of our conference center. This position requires a proactive individual with excellent communication and organizational skills, as well as the ability to manage multiple tasks in a fast-paced environment.

Responsibilities:

1.   Sales Support:

·        Assist the sales team in managing inquiries, proposals, and contracts. Build bookings and booking links in our CRM.

·        Coordinate and schedule appointments, meetings, and site visits for potential clients. Pre-check guest rooms and meeting spaces prior to site visit arrival. 

·        Prepare and distribute sales materials, presentations, and relevant documentation.

·        Helping with re-solicitations rebooking of regular business. 

·        Track and record definite bookings and turn over to Conference Department

2.   Customer Service:

·        Serve as a primary point of contact for clients, providing excellent customer service.

·        Respond to inquiries, resolve issues, and ensure client satisfaction.

·        Send thank you notes and gifts. Make sure VIP guest amenities are ready and distributed. 

·        Maintain positive relationships with clients through effective communication.

3.   Administrative Duties:

·        Manage the sales department's calendar, appointments, and travel arrangements.

·        Assist in maintaining accurate and up-to-date client databases and records.

·        Make sure records of inquiries and bookings are accurate in the CRM system.

4.   Communication:

·        Facilitate communication within the sales team and with other departments.

·        Draft and proofread correspondence, emails, and other written materials as needed.

·        Ensure timely and accurate distribution of information to internal and external stakeholders.

·        Track and coordinate response to public reviews and comments.

Qualifications:

• Previous experience in administrative or sales support roles is preferred.
• Previous experience in a customer facing role in hospitality is preferred.
• Strong organizational and time-management skills with the ability to prioritize tasks.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Detail-oriented and able to maintain a high level of accuracy.
• Ability to work independently and collaboratively in a team environment.
• Customer-focused mindset with a commitment to delivering exceptional service.
• Flexibility to adapt to changing priorities and work schedules.
• Education: A high school diploma is required, and additional education or training in hospitality or business administration or a related field is a plus.