Crisis Response Lead

Description

Crisis Response Team Lead

Type: Regular, Full-Time

Status: Non-Exempt

Schedule: TBD

Shift: Swing, 3:00 p.m. - 11:30 p.m.

Generous Compensation Package:

Rate of Pay: $27.00 Entry - $37.80/hourly (Depending on experience) 

Health (Employee Only, 2 options $50 a month, employer paid dental & Vision)

403b with Company Match

PTO/Sick up to 19 days accrued per year and 11 Paid Holidays annually

Reports To: Crisis Response Manager

 
SUMMARY: Under the direction of the Crisis Response Manager, the Crisis Response Lead will provide direct support and monitoring for the daily operations within the Crisis Response Department. The incumbent maintains a supportive shift, department, and has operational responsibilities. These responsibilities can include but not limed to hotline calls, crisis assessments, intake services, restraining order services, critical decision making as it pertains to the entry of clients into the Emergency program, and coordination and communication with those staff stationed at other sites such as Law Enforcement and Marjaree Mason Center (MMC) access sites.

The incumbent will review hotline and crisis assessments, interact and build community referral and emergency housing resources for those who cannot stay within Marjaree Mason Center (MMC) programs, ensure that the crisis team provides supportive client interaction, and identifies immediate needs. In this capacity, the incumbent must have excellent interpersonal skills as well as the ability to support crisis operations, and other MMC operations working with clients who require crisis intervention. The incumbent is required to maintain interagency relations with other homeless providers, homeless response teams, housing navigators and locators, law enforcement, courts, as well as other agencies in the community.

As an MMC lead, this position represents the agency, maintains interaction with clients, families, and community.

 
ESSENTIAL DUTIES AND RESPONSIBILITIES

· Maintains client confidentiality, per Victims of Crime Act (VOCA) and Violence against Women Act (VAWA) regulations;

· Regularly communicates with the Crisis Response Manager;

· Provides supportive communication and coordination with the Housing Services Team and Lead, and ensures that clients enrolled/admitted into residential services have completed the necessary residential orientation process and assigned the appropriate Case Manger within 24 hours of entering safe housing;

· Reviews Apricot assessment documentation/client files;

· Works in unison with MMC staff stationed throughout Fresno County including MMC satellite sites, and support the coordination of emergency response activities, assessments and immediate crisis support, and intervention process;

· Conducts hotline calls, assessments, and provides crisis response services to clients in order to support the team as needed;

· Coordinate and communicate with Fresno County Courts and CES

· Must stay up to date and informed of new Domestic Violence (DV) laws, especially as it pertains to victim rights; provides frequent updates to the team as needed;

· Coordinates with MMC programs (Family Stabilization, Clovis, RRH, and Welcome Home, etc.) in regard to crisis support and services as needed;

· Ensures that there is coordination within the various MMC departments to ensure appropriate client referrals to programs and support in necessary meetings for clients;

· Receives community referrals for assessment of service needs and makes appropriate support interventions;

· Provides community partner trainings on MMC DV services, including intake priorities and processes;

· Provides adequate training for staff/volunteers within the CRT department in coordination with Crisis Response Manger to ensure that staff/volunteers are trained and adequately equipped to properly and fully respond to crisis clients with appropriate interventions that are timely and supportive;

· Ensures that the proper coordination and collaboration of additional outside agencies is being conducted in order to strengthen potential and existing partnerships and maximize client resources;

· Submits data quality reviews and accurate reports on a monthly basis;

· Maintains active communication with the Crisis Response Manager in regards to program, operations, and status;

· Makes recommendations on processes and procedures that are supportive of a fully functional, effective, and efficient operation, and that current operations meet the developed project implementation plans;

· Ensures that shift specific tasks are completed each day as assigned;

· Participates in the agency’s strategic planning meetings as assigned;

· Provides accurate, general information on MMC services to individuals seeking assistance;

· Processes monetary transaction related to payment for group or counseling sessions;

· Regular attendance and promptness are considered part of each employee’s essential function;

· Other duties as assigned.

The above job description and duties is meant to describe the general nature and level of work performed; it is not intended to as an exhaustive list of all duties, and responsibilities. Employees will be required to follow any other job-related instructions and to perform other duties requested by their supervisor in compliance with federal and state laws. 

 
The Marjaree Mason Center is 24/7 operation and all employees, at any point of time, may be asked to perform other work duties from those normally assigned such as working in our emergency services.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

• Bachelor’s degree from an accredited college or university in Social Work, Criminology, Health and Human Services or other related field required.
• A minimum of six (6) months experience in crisis management in the domestic violence field and “at risk” populations required.
• Experience using Apricot preferred.
• Bilingual in Spanish, preferred.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Bilingual in Hmong, Spanish, or Punjabi is a plus.
• Ability to work evenings and weekends.
• Knowledge of Referral Systems in Fresno County.
• Knowledge of Domestic Violence Restraining Order Process and Domestic Violence laws pertaining to victim rights, etc.
• Ability to work with minimal supervision and to work effectively in team concept within all aspects of the Crisis Response department.
• Ability to lead, plan, organize, and delegate.
• Ability to create and facilitate presentation in front of groups.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to communicate effectively with clients, donors, volunteers, or employees of agency.
• Ability to effectively communicate in English.
• Ability to adapt to the environment, to solve practical problems, to deal with a variety of multiple variables in situations where only limited standardization exists, and to make independent decisions within scope of responsibility.
• Ability to multi-task.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to work with sensitivity and without discrimination towards peoples of diverse cultures, races/ethnicities, socio/economic positions, ages, religions, genders, physical/mental challenges/disabilities, and sexual orientations.
• Ability to understand the needs of those impacted by domestic violence, and a willingness to address their concerns with action designed to create change.
• Sensitivity to issues pertaining to domestic violence, particularly security issues.
• Ability to work independently and in a team environment.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

CERTIFICATES, LICENSES, REGISTRATIONS:

• Possession of a valid California driver's license and proof of liability insurance on personal auto. Must be insurable at all times at standard rate by set by MMC insurance carrier.
• Must pass tuberculosis test, drug test, and fingerprinting test.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to adjust focus – (ability to adjust eye to bring an object into sharp focus.).
• Close Vision – (clear vision at 20 inches or less).
• Oral Expression and Comprehension – frequent.
• Speech clarity – frequent.
• Hearing – ability to hear instructions - frequent.
• Critical thinking – frequent.
• Lift up to 35 pounds – occasional to frequent.
• Push/pull – occasional to frequent.
• Reach with hands and arms – frequent.
• Sit – occasional to frequent.
• Stand – occasional to frequent.
• Stoop, kneel, crouch, or crawl – occasional to infrequent.
• Repetitive use of hands – frequent.
• Fine Dexterity – Both – frequent.
• Walk – moderate.
• Grasping: simple/light - frequent.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Indoors, environmentally controlled.
• Normal office noise level.

NOTE: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and requirements, which may change from time to time based on business needs. When appropriate, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job, so long as those accommodations do not create an undue hardship for the company.

The Marjaree Mason Center, Inc. is an Equal Opportunity Employer. It is our policy to make all personnel decisions without discrimination on the basis of race, color, creed, religion, sex, physical disability, mental disability, age, marital status, sexual orientation, citizenship status, national or ethnic origin, and any other protected status.

Salary : $27 - $38