What are the responsibilities and job description for the Contract Support Professional position at Marjon Advisors Inc.?
Job Description
The successful candidate will be responsible for managing initial customer calls, providing efficient assistance, and ensuring smooth operations.
Main Responsibilities
- Customer Service: Manage initial customer interactions regarding warranty parts or service.
- Quotation: Identify correct parts, gather pricing details, and determine selling prices for various clients.
- Cross-Team Collaboration: Partner with multiple departments to ensure smooth operations.
- Inventory Handling: Retrieve spare parts from stock and manage orders from start to finish.
- Order Status: Maintain and distribute weekly open order logs to departments.
- Customer Complaint Resolution: Handle customer complaints professionally and efficiently.
- Government Contract Oversight:
- Monitor SAM and DIBBS for new Government RFQs and orders.
- Review RFQs and orders for errors or inconsistencies.
- Process government contracts through WAWF and assign Sales Order numbers.
- Pull new orders in MIL-PAC and distribute them to departments.
- Request contract modifications when needed.
- Record Keeping: Keep a daily log of quotes and orders and ensure proper filing.
- Shipping & Billing: Oversee the shipment and invoicing of all spare part orders.
Requirements
- 6 months to 1 year related experience or training.
- Strong interpersonal skills and experience with mechanical/manufacturing contracts.
- Proficiency using Microsoft programs (Word, Excel, Outlook, etc.).
- Experience with Global Shop Solutions ERP system.
- Ability to read and understand blueprints and manuals.
- Ability to prioritize and adapt in a fast-paced environment.
- Attention to detail and ability to research.
- Able to work independently and within a team environment.
- Knowledge of Federal Regulations FAR/DFARS.
- Knowledge of most Government Contract types.
