Service Technician

Job Description

As a member of our exceptional team, you will have the opportunity to excel in a dynamic and supportive environment. We prioritize the growth and success of our employees, providing comprehensive training, support, and opportunities for advancement.

Key Responsibilities

• Perform residential and commercial service calls with minimal supervision.
• Analyze and diagnose customer issues in a courteous and professional manner.
• Service and repair heating, ventilation, and air conditioning equipment.
• Inspect equipment to identify potential problems and prevent breakdowns.
• Complete routine maintenance and equipment cleaning tasks.
• Deliver and remove parts and equipment as needed.
• Record call information and complete paperwork accurately.
• Communicate with dispatch to ensure accurate status reports.
• Provide excellent customer service and maintain high levels of satisfaction.
• Promote products and services to customers and generate sales leads.

Health & Safety Roles and Responsibilities

• Report any unsafe acts, conditions, or hazards to supervisors immediately.
• Correct substandard acts or conditions within your area of control.
• Use and maintain personal protective equipment as prescribed.
• Comply with company programs, procedures, and regulations.
• Operate devices and equipment according to company guidelines.
• Participate in safety initiatives and teams.
• Report injuries or incidents immediately.
• Contribute to developing safety initiatives and plans.
• Avoid activities that may endanger others.

Qualifications

• High school diploma or equivalent with additional training and 2-5 years' experience in HVAC.
• Valid licensing or certification as required by federal, state, or local laws.
• EPA and safety certifications.
• Technical training and proficiency in servicing HVAC equipment.
• Proficient mechanical aptitude and ability to operate tools and equipment.
• Effective communication skills and time-management abilities.
• Valid driver's license with an acceptable driving record.
• Ability to work flexible hours and on-call shifts as needed.