Field Service Technician - East Coast USA

Mark Andy is looking for Field Service Technicians to provide on-site service to maintain and support our top-of-the-line flexographic and digital equipment. Field Service Technicians can work in a variety of capacities, including installation, preventative maintenance, and break-fix issues, both large and small. We are looking for skilled individuals with a strong background in mechanical and/or electrical repair, both within the industry and those with a solid background working with industrial equipment who would like to break into this fascinating and growing industry.

DUTIES/RESPONSIBILITIES:

Duties and responsibilities at Mark Andy grow as you do. Field Service Technicians will have the opportunity to work on both legacy equipment as well as the most modern and technologically advanced flexographic and digital equipment as they grow throughout their careers. Assignments include:

• Installation of Mark Andy equipment at customer sites.
• Present customers with detailed Preventative Maintenance plans and recommendations on all equipment.
• Provide practical training for safety, best maintenance practices, and digital engine operation.
• Troubleshoot electrical, mechanical, and printing-related problems in the field, getting our customers up and running as efficiently as possible.
• Take all actions needed to maintain an exceptional (positive) customer experience in every circumstance..
• Capture, log, and provide detailed documentation of work performed and escalate issues to the proper management team as quickly as possible to provide prompt service and improve customer satisfaction.
• Weekly travel across the United States and Canada, as well as opportunities to travel internationally.

SKILLS/ABILITIES:

• High School Diploma and Trade School Degree or Electrical and Mechanical training preferred.
• Excellent customer service skills. Able to speak with customers of all levels (from CEOs to Press Operators).
• Minimum of 2 years of experience servicing Mark Andy products and printing presses or equivalent industrial equipment experience.
• Ability to maintain expense reports and track receipts to submit weekly for reimbursement.
• Advanced ability to read and interpret wiring diagrams.
• Advanced knowledge of pneumatic diagrams; servo motors, drives and controls.
• Ability to travel 100% of the time. Mark Andy puts priority on having our technicians at home on the weekends but travelling Monday through Friday most often will be out of the technician’s home area. .
• Preference will be given to candidates with direct experience installing and troubleshooting digital high-definition and/or flexographic printing presses. These issues can include mechanical, electrical, pneumatic, network, software, and hardware relevant to overall press control, print issues and digital printing.
• Knowledge of digital ink jet printing systems (heads, inking systems, alignments, software controls, etc.) or direct flexo field experience strongly preferred.

What We Do:

Mark Andy is a pioneer of the graphic arts and printing industry. As the world’s leading manufacturer of narrow- and mid-web printing and finishing equipment, we supply leading global brands, including Mark Andy and Presstek printing presses, Rotoflex finishing solutions, as well as a complete line of Mark Andy Print Products consumables and pressroom supplies. All products are backed by the largest customer support team in the industry, minimizing downtime and helping our customers be profitable, efficient and at the forefront of innovation.

To learn more about Mark Andy, please visit: https://www.markandy.com/.

PHYSICAL REQUIREMENTS:

• Regularly required to sit, stand, bend, reach, climb, stoop, kneel, crawl, and move about facilities. Work typically requires the use of PPE. Work is regularly performed on the production floor.
• Frequent lifting up to 50 pounds.

OTHER DUTIES:

Job description is not designed to cover a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time.

What We Offer:

A Career with Mark Andy, Inc offers a Competitive Salary and Comprehensive Benefits, which include: (hourly and salary estimates are dependent on location and skill level)

• Medical, Dental, & Vision Insurance Plans
• 401(k) Retirement Savings Plan
• Paid Holidays, Vacation, Floating Holidays & Sick Time
• Employee Assistance Program
• Short-term and Long-term Disability
• Life and AD&D Insurance
• Tuition Assistance
• Incentive Plans
• Pet Insurance
• Daily Pay Option
• Discount Programs

PHYSICAL REQUIREMENTS:

• Moderate to frequent exposure to shop environment; may be exposed to dust, odors, oils, fumes, chemicals, noise and moving parts. Work requires the use of PPE on the facility’s production floor.
• A Job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
• Mark Andy Inc. is an equal employment employer and considers all qualified applicants without regard to race, color, religion, national origin, sex, age, disability, veteran status, or any other factor, which is prohibited by applicable law.