Senior Manager, Quality

The Mark Anthony Group of Companies is one of North America’s most diversified and successful private beverage companies focused on the alcohol beverage sector. Founded in 1972, the Company grew organically from a one-man wine importing business to a producer and distributor of fine wine, premium spirits, and ready-to-drink beverages, including White Claw Hard Seltzer.

Role Purpose:

Provides leadership and is responsible for implementing and validating the efficacy of quality systems and strategy for a 24/7 innovative world class brewery. Hands-on leader required to develop and implement local quality program to support our PQCC (People, Quality, Customer Service, Cost) KPI agenda.  Responsible for the quality and safety of our products (HACCP, GMP, GLP, Housekeeping) along with the safety of our team members and guests.  Responsibilities include financial management of annual laboratory budget, laboratory operational performance, reliability of analyses, laboratory instrument maintenance and calibration, plant safety compliance and reporting and shared responsibility for operation and maintenance of the U.S. Quality Central Laboratory at the brewery. 

Accountabilities & Impact:

• Create department vision and strategic direction which aligns to the plant and corporate vision and strategy for all Quality functions of the Glendale brewery and the U.S. Central Laboratory. 

• Cascades, monitors and measures strategically aligned objectives to entire Quality team. 

• Perform internal and external benchmarking, analysis, target setting, and publishing of key performance indicators (KPI). 

• Ensures quality, food safety, GMP, GLP, and HACCP requirements are implemented and verified for effectiveness all areas of the brewery. 

• Represents brewery quality for internal and external stakeholders. 

• Identifies and implements manufacturing process improvement opportunities.  

• Validates in-line and bench-top quality measurement instrumentation accuracy and reproducibility. (Instrument qualifications) 

• In conjunction with department stakeholders, establishes instrument calibration frequency for all in-line and bench-top quality instruments. 

• Ensures QA support is available when and where required to support customer service goals 

• Participate in development and quality support of autonomous working teams capable of managing the brewing and batching and packaging operations running on a 24/7 schedule. 

• Proactively manages and reports on safety and quality compliance for plant and employees. 

• Proactively monitors and reports on product quality and regulatory compliance in Chemistry, Microbiology, Sensory 

• Proactively manages non-conforming product holds and develops quality criteria for product rework. 

• Builds a cross functional team to support daily requirements of the operation and provide training/oversight for team-based problem solving.   

• Mentors plant personnel on quality and safety while also providing direct and indirect reports with performance feedback and career coaching 

• Evaluates talent and makes personnel decisions that create an environment of inclusiveness, mutual trust and understanding consistent with the Mark Anthony culture. 

• Actively leads the evolution of a robust MAB Quality and Food Safety Culture by reinforcing the importance of Good Manufacturing Practices and protecting the quality, food safety, integrity and legality of MAB products and processes. 

Skills & Experiences Needed:

• Bachelor’s Degree in Chemistry, Chemical Engineering, Biology or related field. 
• Minimum 10 years progressive quality experience in the brewing industry. 
• HACCP and/or PCQI Certifications 
• TTB certified chemist preferred 
• 5 years of experience in high speed, multi-sku beverage manufacturing and packaging facility. 
• Expert knowledge of brewing and blending. IBD Brewing or equivalent certification / experience preferred. 
• Expert knowledge of ISO, GMP, JSA, and HACCP food safety as it relates to the manufacturing process 
• Extensive applied knowledge/experience operating and maintaining laboratory instrumentation such as:  GC, GCMS, HPLC, Alcolyzer, Auto-titrator, ICP, PCR, etc. 
• Working knowledge of TTB requirements for alcoholic beverages including tax policy, state and federal regulations, SOP and COLA approvals. 
• Proven ability to develop, motivate, and empower employees while fostering an environment that promotes trust, teamwork and collaboration. 

The Sr. Quality Manager position is well suited for you if you have/are:

• Proven ability to create and manage operating budgets of at least $1M. 

• Ability to manage and implement quality requirements including product specifications and sensory evaluation. 

• Ability to prioritize and manage multiple projects at one time. 

• Thorough understanding of cleaning and sanitation technology. 

• Ability to make quick decisions with limited information that are in the best interest of the company and our customers. 

• Proficient in the identification, management and resolution of risk relating to raw materials, ingredients, processes and products, and willingness to proactively take necessary precautions to minimize risk. 

• Effective business systems thinker and a good understanding of business process knowledge. 

• Effective leadership and strategic influencing skills. 

• Results oriented individual with a desire to manage change through to fruition.  

• Demonstrated ability to work across functions, business units and geographies.  

• Proficient with personal computers and business applications.  Strong statistical process controls knowledge and routine use of statistical analysis software. 

This position has been identified as a safety sensitive position within the state of Arizona.

What we value at Mark Anthony:

Sense of Urgency

• We value sense of urgency because we are a fast-paced company in a fast-paced industry
• You act as if there is no tomorrow and get it done today

Authenticity

• We value authenticity because we need to stay real
• You are authentic, diplomatic, respectful, thoughtful and you always have the best intentions

Simplicity

• We value simplicity; why use 50 words when you can use 5?
• You thrive in ambiguity, are comfortable with change and bring simplicity to complex situations or grey area

Humility

• We value humility; there is no room for egos here
• You’re not stubborn, you listen, take feedback/direction and respond quickly to changing direction. We are a team that supports each other

Trust

• We value trust because unless we are both trusted and trusting, we will not succeed as a team
• You put trust in others and do your best to never let anyone down

At Mark Anthony, we believe every team member shares the responsibility of understanding how each of our roles and actions impact Quality, Food Safety, Safety and Continuous Improvement. This collective mindset is the cornerstone of our success as a leader in the consumer beverage space and requires us to mutually build and improve robust processes that guarantee unmatched customer satisfaction and safety.