What are the responsibilities and job description for the Customer Service Assistant Team Member position at Mark Bartley - State Farm Agent?
Customer Relations Representative Role
As a Customer Relations Representative on Mark Bartley - State Farm Agent's team, you will create exceptional customer experiences that contribute to the growth of a successful insurance agency.
Responsibilities:
- Manage customer inquiries and resolve issues in a timely and professional manner.
- Maintain accurate customer records and update information as needed.
- Collaborate with other departments to ensure customer satisfaction.
- Develop leads, schedule appointments, and identify customer needs to market products and services effectively.
Requirements:
- Excellent communication and problem-solving skills.
- Prior experience in customer service is preferred.
- Ability to handle high-stress situations calmly and professionally.
- Bilingual in Spanish or Vietnamese is a plus.
- Prior sales experience is also beneficial.
- Able to acquire a Property and Casualty Insurance License.
- Superior communication skills are essential for success in this role.
This role offers opportunities for internal growth and development, particularly for driven and sales-minded candidates. We look forward to connecting with talented individuals who share our commitment to delivering exceptional customer experiences.
We offer a range of benefits, including:
- Team-building events to foster camaraderie and collaboration.
- Quarterly sales contests to motivate and recognize top performers.
- 401(k) matching to support long-term financial goals.
- Company parties to celebrate milestones and successes.
- Competitive salary to reflect your value and contributions.
- Paid time off to recharge and maintain work-life balance.
- Ongoing training and development opportunities to enhance your skills and knowledge.
