What are the responsibilities and job description for the Customer Relations Representative - State Farm Agent Team Member position at Mark Forgas - State Farm Agent?
Benefits :
Bonus based on performance
Flexible schedule
ROLE DESCRIPTION :
Customer Relations Representatives at Mark Forgas State Farm work directly with our customers in a service-oriented capacity. Individuals will also partner with Sales representatives to improve efficiency of onboarding new customers.
We look forward to incorporating your energy and marketing perspective into our team as we build success together.
RESPONSIBILITIES :
Establish customer relationships and follow up with customers, as needed.
Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.
QUALIFICATIONS :
Dedicated to customer service
Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
Able to obtain Property and Casualty License
Able to obtain a Life / Health License
Able to achieve mutually agreed upon marketing goals
BENEFITS :
Hourly plus Bonus Opportunities
Growth potential / Opportunity for advancement within my office
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