What are the responsibilities and job description for the Parts Counterperson position at Mark Porter Auto Group?
Job Description
Job Description
Join Mark Porter Auto Group in Ashland, Kentucky as a Parts Counterperson, where our commitment to delivering exceptional customer service drives everything we do. As part of our dynamic retail team, you'll play a crucial role in supporting our operations and helping our customers find the right automotive parts and accessories. We foster a welcoming environment where every team member feels valued and inspired to contribute their best efforts. Our workplace is dedicated to the growth and development of our staff, empowering them with ongoing training and opportunities for advancement. Enjoy the satisfaction of being part of a renowned auto group known for its customer-focused approach and community involvement. If you're ready to build a successful career with a leader in the automotive industry, Mark Porter Auto Group is the perfect place for you!
Benefits
Paid Time Off (PTO)
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Retirement Plan
Responsibilities
Maintain an organized and accurate parts inventory, ensuring efficient parts retrieval and management.
Assist customers and service technicians by accurately identifying and providing parts required for vehicle repairs and maintenance.
Utilize parts catalogs and computer software to research and identify parts accurately.
Manage incoming shipments of parts, ensuring inventory is up-to-date and discrepancies are addressed promptly.
Provide exceptional customer service, offering guidance and expertise in part selection and compatibility.
Collaborate effectively with colleagues and department teams to deliver seamless service and ensure customer satisfaction.
Keep up-to-date with new products and industry trends to provide informed recommendations and services to customers.
Handle part exchanges, returns, and core returns efficiently, adhering to company policies and procedures.
Requirements
Experience : Previous experience in automotive parts sales or related field is preferred.
Communication Skills : Strong verbal and written communication skills are essential.
Customer Service : Proven ability to provide excellent customer service and build strong client relationships.
Technical Knowledge : Familiarity with automotive systems and components is beneficial.
Attention to Detail : Must be detail-oriented with ability to maintain accuracy and efficiency in a fast-paced environment.
Problem Solving : Strong problem-solving skills when addressing customer inquiries and issues.
Physical Ability : Ability to lift and handle automotive parts when necessary.
Teamwork : Ability to work collaboratively with a team to achieve common goals.
Software Proficiency : Comfortable using inventory management systems and point-of-sale software.
