What are the responsibilities and job description for the Service Advisor position at Mark Porter Auto Group?
Job Description
Mark Porter Auto Group, a reputable automotive leader in Ashland, Kentucky, welcomes enthusiastic individuals to become part of our team as Service Advisors. Positioned at the forefront of our customer service initiatives, you will play a critical role in delivering exceptional service experiences. Though our role is in-person, you'll find a dynamic atmosphere where interaction with customers and teammates nurtures a vibrant and engaging workplace. We are focused on maintaining our commitment to customer satisfaction and seek individuals passionate about automobiles and client care. As a Service Advisor, you'll have the opportunity to work hands-on with our valued clients, coordinating service appointments, and addressing their automobile concerns with precision and sincerity. Join us to drive your career forward and be part of a team that values dedication, hard work, and a positive attitude in every customer interaction.
Benefits
Paid Time Off (PTO)
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Retirement Plan
Responsibilities
Customer Interaction: Greet and engage customers warmly, serving as their main point of contact during their service visits.
Service Consultation: Discuss vehicle issues and service requirements with customers to ensure all their needs are addressed thoroughly.
Work Order Management: Prepare detailed repair orders and communicate with technicians to convey customer concerns accurately.
Scheduling: Efficiently schedule service appointments to optimize technicians workflow and minimize customer wait times.
Estimates and Authorization: Provide accurate service cost estimates and obtain proper authorization for repairs and maintenance.
Follow-up: Maintain open lines of communication with customers to provide progress updates on their vehicle service.
Product Knowledge: Keep informed on all changes and innovations in automotive services and repair techniques to provide clients with accurate information.
Requirements
Experience: Proven experience in a customer-facing service role, preferably within the automotive industry.
Communication Skills: Excellent verbal and written communication skills to effectively interact with customers and team members.
Customer Focus: Strong commitment to delivering outstanding customer service, with the ability to understand and anticipate customer needs.
Technical Knowledge: Basic understanding of automotive technology to discuss and explain repair details to customers.
Problem-Solving: Ability to handle customer complaints effectively, ensuring a satisfactory resolution.
Organizational Skills: Strong organizational and multitasking abilities to manage multiple appointments and follow-ups efficiently.
Adaptability: Ability to work in a fast-paced environment, adjusting to changing priorities and handling pressure with poise.
Team Collaboration: Ability to work collaboratively with technicians and other service staff to ensure smooth operations and exceptional service delivery.
