What are the responsibilities and job description for the Service Business Development Representative position at Mark Porter Auto Group?
Join Mark Porter Auto Group as a Service Business Development Representative, where positivity and an inviting atmosphere are at the heart of everything we do. Located in Pomeroy, Ohio, our team thrives on delivering outstanding customer service experiences. As a vital part of our service department, you will be at the forefront of communicating with customers, offering them unmatched service solutions and fostering long-term relationships. We are searching for a motivated and enthusiastic individual who takes pride in offering exceptional service. In this role, your skills will be key to ensuring our customers feel valued and heard. Embrace this dynamic opportunity and be part of a team that truly cares about client satisfaction and service excellence.
Benefits
Paid Time Off (PTO)
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Retirement Plan
Responsibilities
Customer Engagement: Actively engage with customers, providing a welcoming and positive experience.
Appointment Scheduling: Manage service bookings and ensure customers are informed about their appointments.
Lead Generation: Identify and pursue potential clients to expand the customer base.
Feedback Collection: Gather and relay customer feedback to improve services.
Coordination with Service Department: Liaise with the service team to ensure seamless service delivery.
Documentation: Maintain accurate records of customer interactions and transactions.
Requirements
Experience: Previous experience in customer service or a sales environment is required.
Communication Skills: Excellent verbal and written communication skills are essential.
Customer-Oriented: A strong dedication to providing exceptional customer service.
Problem-Solving: Ability to think quickly and resolve issues efficiently.
Team Player: Works well within team environments and can collaborate effectively.
Adaptability: Comfortable working in a fast-paced environment and able to adapt to new challenges.
Technical Skills: Proficiency with CRM software and basic computer applications.
Availability: Must be available to work flexible hours, including weekends and holidays, as required.
