What are the responsibilities and job description for the Service Writer position at Mark Porter Auto Group?
Job Description
Join Mark Porter Auto Group as a dedicated Service Writer, where your expertise will enhance our Pomeroy, Ohio, location with unparalleled customer service. At Mark Porter Auto Group, we strive to engage with our community and customers by delivering exceptional service experiences. As a Service Writer, you will play a crucial role in communicating with our customers about their vehicle service needs, ensuring a smooth and efficient process from start to finish. Your inviting smile and can-do attitude will help build customer loyalty and trust as you provide personalized service and solutions. Be a part of a team that genuinely cares about the automotive needs and satisfaction of its customers. If you have a passion for vehicles and enjoy interacting with people, consider joining us at Mark Porter Auto Group where you will make a significant impact in our customer service team.
Benefits
Paid Time Off (PTO)
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Responsibilities
Customer Interaction: Engage warmly with customers to understand their automotive service needs and provide informed solutions.
Service Scheduling: Efficiently manage the appointment book, ensuring all services are timely and accurately scheduled.
Work Order Creation: Accurately document customer requests and vehicle symptoms in work orders for the technician team.
Status Updates: Keep customers informed on the status of their vehicles, ensuring any additional work is authorized promptly.
Quality Assurance: Coordinate with technicians to ensure services meet quality standards and customer expectations.
Problem Solving: Address any issues or complaints effectively, turning challenges into positive experiences.
Requirements
Experience: Prior experience in automotive service or a relevant customer service role is preferred.
Communication Skills: Strong verbal and written communication skills to effectively interact with customers and team members.
Problem-Solving: Excellent problem-solving skills with the ability to handle challenging situations calmly and efficiently.
Organizational Skills: Highly organized and able to manage multiple tasks simultaneously.
Customer Focus: A commitment to providing exceptional customer service and ensuring customer satisfaction.
Technical Knowledge: Basic understanding of automotive repair and service processes is an advantage.
Team Player: Ability to work collaboratively within a team-oriented environment.
Computer Literacy: Proficiency in using service management software and other basic computer applications.
