What are the responsibilities and job description for the Call Center Agent position at Mark Rink?
Department: Mark Rink
Location: Detroit, MI
Compensation: $17.15 - $23.75 / hour
Job Title: Call Center Agent
Location: Detroit, MI
Job Type: Full-time
Department: Customer Service
Job Summary:
We are looking for a Call Center Agent to join our team and provide excellent customer support. The ideal candidate will handle incoming and outgoing calls, assist customers with inquiries, resolve issues, and ensure customer satisfaction.
Key Responsibilities
- Answer inbound customer calls in a professional and courteous manner.
- Make outbound calls to follow up on customer inquiries, surveys, or sales.
- Assist customers with product information, order status, and issue resolution.
- Maintain accurate records of customer interactions in the system.
- Escalate complex issues to the appropriate department when necessary.
- Excellent verbal and written communication skills.
- Ability to handle high call volumes and multitask.
- Strong problem-solving skills and a customer-focused attitude.
- Proficiency in using computer systems and CRM software.
- Competitive salary
- Health, dental, and vision insurance
- Paid time off and holidays
- Opportunities for professional development and advancement
Salary : $17 - $24
