What are the responsibilities and job description for the Call Center Agent position at Mark Rink?
Department: Mark Rink
Location: Raleigh, NC
Compensation: $17.45 - $24.00 / hour
Job Title: Call Center Agent
Location: Raleigh, NC
Job Type: Full-Time
Reports to: Customer Service Manager
Job Summary:
We are seeking a motivated and enthusiastic Call Center Agent to join our dynamic team. As a Call Center Agent, you will play a crucial role in providing exceptional customer service by addressing inquiries, resolving issues, and offering information about our products and services. Your primary responsibility will be to interact with customers over the phone, ensuring their experience meets the highest standards of quality.
Key Responsibilities
- Handle incoming calls from customers seeking assistance or information.
- Provide accurate information regarding products, services, and promotions.
- Resolve customer complaints and issues efficiently and effectively.
- Maintain a high level of professionalism and empathy during customer interactions.
- Document customer interactions and feedback in the system.
- Work with team members and management to improve processes and service delivery.
- High school diploma or equivalent; further education is a plus.
- Proven experience in a customer service or call center role preferred.
- Strong verbal and written communication skills.
- Ability to manage multiple tasks and prioritize effectively.
- Proficient in using computers and call center software.
- Excellent problem-solving skills and attention to detail.
- Opportunities for professional growth and career advancement.
- Comprehensive training to support your role and skill development.
- Collaborative and inclusive work environment.
- Paid time off, including holidays and vacation days.
Salary : $17 - $24
