What are the responsibilities and job description for the Call Center Customer Service Agent position at Mark Rink?
Department: Mark Rink
Location: Madison
Compensation: $17.00 - $22.00 / hour
Job Title: Call Center Customer Service Agent
Location: Madison, WI
Job Type: Full-time
Job Summary:
We are seeking a dedicated and enthusiastic Call Center Customer Service Agent to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support to ensure their needs are met. You will handle inbound calls, resolve customer inquiries, and offer solutions to enhance their experience with our products and services. This position requires strong communication skills, a positive attitude, and the ability to work effectively in a fast-paced environment.
Key Responsibilities
- Answer incoming calls from customers in a professional and courteous manner.
- Assist customers with product inquiries, order statuses, and account management.
- Resolve customer complaints and provide appropriate solutions in a timely manner.
- Document customer interactions and maintain comprehensive records of inquiries and resolutions.
- Collaborate with team members to enhance customer service processes and improve overall efficiency.
- Provide feedback on customer issues to help improve products and services.
- High school diploma or equivalent; a degree in a related field is a plus.
- Proven experience in customer service or call center environment preferred.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a proactive attitude.
- Ability to handle difficult situations with empathy and patience.
- Proficiency in using computer systems and call center software.
- Competitive salary
- Health, dental, and vision insurance
- Paid time off and holidays
- Opportunities for professional development and advancement
Salary : $17 - $22
