Call Center Customer Service Assistant

Department: Mark Rink

Location: Raleigh, NC

Compensation: $17.50 - $24.00 / hour

Description


Job Title: Call Center Customer Service Assistant



Location: Raleigh, NC
Department: Customer Service
Reports to: Customer Service Supervisor

Job Summary:
We are seeking a dedicated and enthusiastic Call Center Customer Service Assistant to join our team. The successful candidate will be the first point of contact for customers, assisting with inquiries, resolving issues, and ensuring an exceptional customer experience. This role requires excellent communication skills, problem-solving abilities, and a customer-centric mindset.



Key Responsibilities

• Resolve customer complaints and concerns efficiently while maintaining a positive attitude.


• Maintain accurate records of customer interactions and transactions in the CRM system.


• Follow up with customers to ensure their issues are fully resolved.


• Collaborate with team members and other departments to meet customer needs.


• Identify and escalate priority issues or unresolved cases to the appropriate team.


• Participate in ongoing training and development to enhance product knowledge and customer service skills.

Skills, Knowledge and Expertise

• High school diploma or equivalent required; associate's or bachelor's degree is a plus.


• Excellent communication skills (both verbal and written).


• Strong problem-solving skills and ability to handle difficult situations with patience.


• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.

Benefits

• Opportunities for career growth and advancement within the company.


• Comprehensive training and professional development.


• Health, dental, and vision insurance.


• Paid time off and holidays.


• Friendly and supportive work environment.