What are the responsibilities and job description for the Call Center Representative position at Mark Rink?
Department: Mark Rink
Location: Beaumont, TX
Compensation: $17.25 - $25.00 / hour
Position: Call Center Representative
Department: Customer Service
Location: Beaumont, TX
Employment Type: Full-Time
Reports To: Call Center Supervisor
Job Summary:
We are seeking a dedicated and customer-focused Call Center Representative to join our team. In this role, you will serve as the first point of contact for customers, handling inquiries, resolving complaints, and ensuring a positive customer experience. You will work in a fast-paced environment, utilizing excellent communication skills and problem-solving abilities to meet customer needs efficiently.
Key Responsibilities
Customer Interaction: Answer incoming calls and respond to customer inquiries in a courteous and professional manner.
Issue Resolution: Resolve customer complaints or issues effectively by providing accurate information, escalating to appropriate departments when necessary.
Order Processing: Assist customers with placing, modifying, or canceling orders.
Documentation: Accurately log all customer interactions, issues, and resolutions in the company's CRM system.
Product Knowledge: Stay updated on company products, services, and policies to provide informed assistance.
Sales Support (if applicable): Upsell or cross-sell products and services when appropriate, meeting sales targets.
Feedback Collection: Gather customer feedback and share insights with the team to improve service quality.
- High school diploma or equivalent (required).
- Strong verbal and written communication skills.
- Active listening and problem-solving abilities.
- Proficiency in basic computer applications and CRM software.
- Ability to multitask and manage time effectively.
- Health insurance
- Paid time off
- Opportunities for advancement and skill development
- Supportive team environment
Salary : $17 - $25
