What are the responsibilities and job description for the Call Center Representative position at Mark Rink?
Department: Mark Rink
Location: Raleigh, NC
Compensation: $33,000 - $40,000 / year
Job Description
Mark Rink is seeking a motivated and customer-focused Call Center Representative to join our team in Raleigh, NC. In this role, you will be the first point of contact for customers, assisting them with inquiries, resolving issues, and ensuring a seamless experience.
We are looking for individuals who are organized, enthusiastic, and thrive in a fast-paced environment. If you enjoy problem-solving and delivering excellent customer service, this is the perfect opportunity for you!
Key Responsibilities
Responsibilities
- Handle inbound and outbound customer calls in a professional and courteous manner.
- Address customer inquiries, concerns, and issues promptly and accurately.
- Maintain detailed and accurate records of customer interactions in the system.
- Collaborate with team members to resolve complex problems effectively.
- Follow company policies and procedures to ensure customer satisfaction.
- Meet or exceed performance metrics, including call resolution time and customer satisfaction.
Qualifications
- High school diploma or equivalent required; additional education is a plus.
- Strong communication skills, both verbal and written.
- Ability to multitask and work efficiently under pressure.
- Proficiency in basic computer applications and data entry.
- A positive attitude with a strong focus on customer service.
- Previous call center or customer service experience is preferred but not required.
Benefits
- Competitive salary within the range of $33,000 - $40,000 per year.
- Opportunities for growth and career advancement.
- Comprehensive training to support your success.
- A dynamic and supportive work environment.
- Paid time off and company-sponsored benefits
Salary : $33,000 - $40,000
