What are the responsibilities and job description for the Call Center Representative position at Mark Rink?
Job Description
Job Description
Description
Position Title : Call Center Representative
Department : Customer Support
Reports To : Call Center Supervisor
Employment Type : Full-time
We are seeking a motivated and dedicated Call Center Representative to join our dynamic team. This position requires a customer-focused individual with exceptional communication skills and the ability to handle a variety of customer inquiries and issues. As a Call Center Representative, you will be the first point of contact for our customers, providing support and solutions in a fast-paced environment.
Key Responsibilities
- Answer incoming calls and respond to customer inquiries in a timely manner.
- Provide accurate information regarding products and services to customers.
- Document customer interactions and outcomes using CRM software.
- Resolve customer complaints and issues with empathy and professionalism.
- Follow up on customer inquiries to ensure complete satisfaction and resolution.
- Collaborate with team members to achieve departmental goals and improve service quality.
Skills, Knowledge and Expertise
Benefits
